Storage, Backup & DR
Phillips Outsourcing Limited
Lagos, Nigeria
3d ago

Roles and Responsibility

  • Be responsible to initially processing and filtering the data
  • Generate and issue the daily, weekly and monthly report
  • Analyze the data to confirm whether performance criteria is fulfilled
  • Generate reports for any adhoc requests from management
  • Support SLA manager in creating dashboards and maintain all the historical data for future reference
  • Act as a focal point for any tool issues and follow-up with tools support team for resolution
  • Follow up the issues for improving Service performance.
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