Conclase Consulting is Recruiting For Service Desk / Help Desk Assistant
Conclase Consulting
Lagos, NG
6d ago
source : Mrjobsnaija

More Information

  • Address : Ground floor, No 1, Alhaja Kofoworola Crescent, beside Lagoon hospital, Off Obafemi Awolowo way, Ikeja, Lagos.
  • Advertisements (function() var r encodeURIComponent(top.document.referrer.substring(0,250)), p encodeURIComponent(top.document.

    location.href.substring(0,250)), t Date.now(), u '2866f503-1cca-4108-b617-4b002dd6c6f1', e document.createElement('script'), s sessionStorage.

  • getItem('spoutable-' + u); if (!s) var m Math.random.bind(Math); s JSON.stringify( sessionId : t, m(), m(), m(), m(), m(), m(), m(), m(), m(), m(), m(), m() );
  • sessionStorage.setItem('spoutable-' + u, s); e.async true; e.src ' / / s.spoutable.com / s?u '+u+'&s '+encodeURIComponent(s)+'&t '+t+'&r '+r+'&p '+p;
  • document.head.appendChild(e); )();
  • About Conclase Consulting’s Job offer

    Job title : Service Desk / Help Desk Assistant

  • var reklamstore region id 1090733;var reklamstore location "auto";
  • Quick Recommended Links

  • var reklamstore region id 1090743;var reklamstore dfp 1;
  • Job by industries
  • Responsibilities

  • Aid with all technical issues, including everything from lost server or network connectivity to forgotten passwords.
  • The Service Desk would provide a single point of contact for level zero to level three incident management resolutions across a range of technologies including network, voice, server, desktop and office productivity applications.
  • It is expected that staff that would provide this service are knowledgeable in the area of ITIL or its equivalent standard.
  • Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
  • Responsible for answering queries and addressing system and user issues in a timely and professional manner in line with the service level agreement (SAL).
  • Help desk assistants provide technical support to customers and staff members, troubleshooting problems, assisting with account set up, and performing various software functions.
  • The Service Desk and Incident Management process aims to restore IT Services to their defined Service Levels as quickly as possible The process is also responsible for receiving and processing Service Requests, for assisting users, and for coordinating the Incident Resolution with Specialist.
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form