Our client is a leading supplier of bathroom fittings, kitchens and innovative surfaces in Nigeria. With 32 employees across 4 locations in Nigeria, they are a one stop shop for building materials including sanitary ware, brass fittings, kitchens, gypsum board, Quartz and Eco Friendly surfaces.
Our client are the official representative for a select group of manufacturers around the world including Ideal Standard, Ernestomeda, Armitage Shanks, Cosentino, Jaquar and Vink.
They have executed several projects across Nigeria and their vast experience of the construction industry enables our client to handle and deliver projects at the highest quality.
They currently have an opening for a Retail Sales Manager in one of their showrooms.
The ideal candidate day-to-day activities are outlined below :
Ensure high levels of customer satisfaction through excellent sales service
Assess customers needs and provide assistance and information on product features
Welcome customers to the store and answer their queries
Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
Go the extra mile to drive sales
Maintain in-stock and presentable condition assigned areas
Actively seek out customers in store
Remain knowledgeable on products offered and discuss available options
Process POS (point of sale) purchases
Cross sell products
Handle returns of merchandise
Team up with co-workers to ensure proper customer service
Build productive trust relationships with customers
Comply with inventory control procedures
Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
Proven work experience as a Retail Sales associate, Sales representative or similar role
Basic understanding of sales principles and customer service practices
Proficiency in English, basic Math skills
Working knowledge of customer and market dynamics and requirements
Track record of over-achieving sales quota
Hands-on experience with POS transactions
Familiarity with inventory procedures
Solid communication and interpersonal skills
A friendly and energetic personality with customer service focus
Ability to perform under pressure and address complaints in a timely manner
Availability to work flexible shifts
Degree in Marketing or related field would be a plus