Branch Operations Manager - Abuja

Fort Knox Group

Abuja, Nigeria

3d ago

source : Fuzu

Attributes

Minimum of 5 years in Sales / Customer Service, preferably in Hospitality

Up to 3 years of leading a team.

Proven track record of achieving sales targets.

Excellent negotiation and consultative sales skills.

Exceptional customer service skills.

Excellent interpersonal communication skills, both verbal and written

Ability to manage a branch facility, in relation to the organization's look and feel standard.

Excellent interpersonal skills. Ability to positively engage customers and implement directives / policies / processes as expected by management.

Coupled with the ability to galvanize the branch team and ensure compliance with policies and procedures.

Strong analytical and problem-solving skills.

Ability to quickly escalate / resolve problems that may affect branch operations or create a poor customer experience.

Method of Application

Interested and qualified candidates should forward their CV using the position as subject of email.

Duties / Responsibilities :

Developing and sustaining long-lasting relationships with customers.

Calling potential customers to explain company products and encourage purchases.

Answering customers' questions and escalating complex issues to the relevant departments as needed.

Developing in-depth knowledge of company products.

Managing Effectiveness

Consumables must be fully stocked

Operations file must be updated

All Club Rotas / Timetables due by the 25th of each month. In Club monthly brand approved posters are updated and current.

Maintaining an accurate record of all sales

Ensure prompt resolution of customer complaints

Supervise cleaners in the branch

Answer all lead and customer questions accurately; prioritize and / or escalate lead and customer questions as needed

Liaise with the necessary department's equipment repair and maintenance

Inform leads and customers of current promotions and discounts

Maintain positive business and customer relationships in the effort to extend the customer lifetime value

Ensure equipment is in always working order

Arrange biweekly Branch events

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