Branch Operations Manager - Abuja
Fort Knox Group
Abuja, Nigeria
3d ago
source : Fuzu


  • Minimum of 5 years in Sales / Customer Service, preferably in Hospitality
  • Up to 3 years of leading a team.
  • Proven track record of achieving sales targets.
  • Excellent negotiation and consultative sales skills.
  • Exceptional customer service skills.
  • Excellent interpersonal communication skills, both verbal and written
  • Ability to manage a branch facility, in relation to the organization's look and feel standard.
  • Excellent interpersonal skills. Ability to positively engage customers and implement directives / policies / processes as expected by management.
  • Coupled with the ability to galvanize the branch team and ensure compliance with policies and procedures.
  • Strong analytical and problem-solving skills.
  • Ability to quickly escalate / resolve problems that may affect branch operations or create a poor customer experience.
  • Method of Application

    Interested and qualified candidates should forward their CV using the position as subject of email.

    Duties / Responsibilities :

  • Developing and sustaining long-lasting relationships with customers.
  • Calling potential customers to explain company products and encourage purchases.
  • Answering customers' questions and escalating complex issues to the relevant departments as needed.
  • Developing in-depth knowledge of company products.
  • Managing Effectiveness
  • Consumables must be fully stocked
  • Operations file must be updated
  • All Club Rotas / Timetables due by the 25th of each month. In Club monthly brand approved posters are updated and current.
  • Maintaining an accurate record of all sales
  • Ensure prompt resolution of customer complaints
  • Supervise cleaners in the branch
  • Answer all lead and customer questions accurately; prioritize and / or escalate lead and customer questions as needed
  • Liaise with the necessary department's equipment repair and maintenance
  • Inform leads and customers of current promotions and discounts
  • Maintain positive business and customer relationships in the effort to extend the customer lifetime value
  • Ensure equipment is in always working order
  • Arrange biweekly Branch events
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