We are recruiting for a Customer Service Officer who can help us achieve our company’s financial goals. The ideal candidate for this position must be willing to work as part of a dynamic team.
Ensure customer satisfaction and provide professional customer service
expediting correction or adjustment; following up to ensure resolution.
Maintaining a positive, empathetic and professional attitude toward customers at all times
Using computerizedsystems to access the details of customers.
Handling customer complaints, escalatingto a supervisorwhen needed.
Manage large amounts of incoming calls and live chats.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods / tools.
Meet personal / customer service team targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Resolve customer complaints via phone, email, or social media
Use telephones to reach out to customers and verify account information.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Providing feedback on the efficiency of customer service process.
Take the extra mile to engage customers.
Minimum of B.Sc / HND in related field
Minimum of 1 year of experience in similar role(NYSC experience acceptable).
Experience with a CRM tool.
Tech-savvy with working knowledge of Microsoft packages
Goal oriented so as to meet daily targets
Excellent communication skill (written and oral)
Patience, ability to manage stress and negotiation skill.
Open to working on Saturdays when required.
Candidates around Ikeja, Ogba and Ojota axis will be preferred.