We are looking to hire a Customer Service Officer who will be responsible for punching invoices and handling of incoming telephone calls.
The ideal candidate must live in Apapa.
Responsible for managing incoming and outgoing calls in the organization.
Punching of invoices (100-500 invoices) daily.
Build long-lasting relationships with customers
Keep a comprehensive record of all calls and / or conversations in the organization’s call center data bank
Make use of available opportunity to sell or advertise products to customers
Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues
Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customer’s problems
Minimum of HND, B.Sc. in any relevant field
A fresh graduate with at least 0-2 years of experience
Must possess good communication skills
Must have good interpersonal skills to enable an easy flow with customers at all times
Ability to work with little or no supervision
Must be self-driven at all times
Must have good knowledge of customer relationship or customer service practices
Must have good data entry and typing abilities.