Customer Service Officer - Ascentech Service Limited
Ascentech Service Limited
Lagos
2d ago
source : BetaJob

Job Brief

We are looking to hire a Customer Service Officer who will be responsible for punching invoices and handling of incoming telephone calls.

The ideal candidate must live in Apapa.

Job Responsibilities

Responsible for managing incoming and outgoing calls in the organization.

Punching of invoices (100-500 invoices) daily.

Build long-lasting relationships with customers

Keep a comprehensive record of all calls and / or conversations in the organization’s call center data bank

Make use of available opportunity to sell or advertise products to customers

Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues

Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customer’s problems

Job Requirements

Minimum of HND, B.Sc. in any relevant field

A fresh graduate with at least 0-2 years of experience

Must possess good communication skills

Must have good interpersonal skills to enable an easy flow with customers at all times

Ability to work with little or no supervision

Must be self-driven at all times

Must have good knowledge of customer relationship or customer service practices

Must have good data entry and typing abilities.

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