Duty Officer
Green Africa
lagos, NG
4d ago
source : Mrjobsnaija

Green Africa's job vacancy, Career and Recruitment

Job title : Duty Officer jobs in Lagos Job Location : Lagos Deadline : July 03, 2022

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  • Job Role

  • Resolution of Customer problems and ensuring that passengers' needs are met adequately.
  • Provide Duty manager with daily, weekly, and monthly reports by required timeframes.
  • Ensure all passengers are handled in a professional manner.
  • Makes timely decisions on ticketing / check-in issues that may impinge on OTP of all flights.
  • Ensure check-in agents are adequately briefed on new changes in ticketing.
  • Assisting Customer Service Agents / Leads in their interactions with passengers and intervening to provide support where necessary.
  • Always seek to secure Customer Loyalty by providing exceptional service.
  • Supervising flight arrivals and departures and all the activities of customer service agents / leads and ensuring decisions are made Authorising excess luggage charges, ticket change fees etc.
  • Responding to communication and requests and following up on lost and found and service recovery issues.
  • Qualifications

  • A good University / Polytechnic qualification or relevant certification would be an added advantage.
  • Minimum of 3 years of relevant experience including at least 2 years airport experience.
  • Good spoken and written English (Report writing skill).
  • Proficient in the use of GoNow and Sky Speed software
  • Knowledge of Passenger Handling and gate processes
  • Understanding of Baggage Handling and Dangerous goods
  • Good knowledge of Passenger Services gate procedures and relevant Airport Alerts, updates and company procedures.
  • Skills :

  • Good Reporting Skills.
  • Duty Rostering.
  • Excellent Communication skills.
  • Baggage Handling.
  • Departure control system.
  • Aviation / Airline jobs in Nigeria *Aviation / Airline jobs in Lagos *Duty Officer in Lagos
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