IT User Support Specialist
Snaphunt
Lagos, Nigeria
4d ago

The Offer

  • Leadership Role
  • Work alongside & learn from best in class talent
  • Excellent career development opportunities
  • The Job

    You will be responsible for :

  • Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
  • Ensuring all standards and procedures are followed and maintained.
  • Answering queries and resolving issue relating to usage of standard applications and IT services.
  • Providing monthly help desk reports.
  • Skills Required :

  • You possess a Degree / Diploma in Computer Science, Engineering or related field.
  • You have at least 2 years experience, ideally within a Helpdesk / Technical Support / User support role.
  • You have excellent communication and interpersonal skills.
  • You are familiar with any of Android OS, IOS OS, Windows Mobile, Windows Phone, Windows, VM, UNIX and LINUX (Redhat, UBUNTU) operating systems.
  • Good knowledge of any of Oracle DB, MySQL and Microsoft SQL databases.
  • You possess any of CompTIA Network+, CCNA / CCNP (Cisco Certified Network) and ITIL certifications.
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You are a strong team player who can manage multiple stakeholders
  • You are a strong networker & relationship builder
  • The Employer

    An information Technology Service Management company

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