Business Support Assistant G4 (Information Technology) Damaturu, Nigeria.
World Food Programme
Damaturu, Nigeria
12h ago

JOB PURPOSE

To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Install and configure new computer hardware for improving and upgrading system

performance; support any technology upgrades as required.

2. Respond to queries from users, understanding and resolving issues but escalating if required,

providing advice and ensuring IT policies, procedures, systems and tools are correctly applied

to support them.

3. Support and maintain inventory of all IT, TC, and SCOPE assets including kits loaned to WFP

contracted retailers, computers, mobile phones, POS terminals, etc.

4. Assist in installing and performing routine maintenance on power equipment such as inverters,

UPSes, batteries, solar kits, etc.

5. Monitor technology reliability, identify user needs, analyse data and produce accurate reports in

order to recommend IT solutions to support informative decision-making.

6. Implement improvements to methods and processes within the IT division in order to support

the continuous improvement of IT services provided.

7. Collaborate with other colleagues to ensure individual and team objectives are met in

compliance with all relevant regulations and policies.

8. Follow set emergency response processes and procedures as required to provide support in

enabling emergency food assistance needs to be met.

9. Other as required.

STANDARD MINIMUM QUALIFICATIONS

A Minimum of Secondary School Education with additional years of related work experience or

trainings.

Language : Fluency (level C) in English language. Knowledge of Hausa and Kanuri local languages is desirable.

OTHER SPECIFIC JOB REQUIREMENTS

This section is optional to describe additional responsibilities & knowledge required for the specific job

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

A minimum of 2 years relevant professional experience is required in the following :

  • Manage Complaints : Resolve queries independently, escalating if required, to ensure that
  • standard IT questions are answered, and accurate information is provided to staff timely.

  • Systems Support : Carry out system and hardware maintenance tasks, such system protection
  • monitoring to ensure systems are running effectively.

  • Budgeting and Procurement : Serve as focal point for Micro Purchase order (MPO), initiating
  • procurement of all technical equipment and ensuring supply of equipment meet technical

    specifications.

  • Capacity Strengthening : Provide guidance and training to clients in the delivery of IT support
  • services to support the staff capacity building.

  • Emergency Preparedness : Maintain a contingency stock of new equipment and prepare for
  • deployment where and when the need arises.

  • Asset Management : Maintain and regularly update list of IT / SCOPE equipment issued
  • internally, and to external partners. Maintain and regularly updating inventory in WFP corporate

    platform GEMS.

  • IT Services Delivery : Support the management and assignment of corporate IT service
  • delivery tools like internet dongles, CUG and Data SIMs at the SO level.

  • User Support : Serve as back up for the IT Operations Associate providing user support as
  • required.

  • Conferencing : Support the set-up of conference meeting tools like MS Teams, Zoom, etc
  • whenever required in the conference rooms.

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