Customer Service Representative - ConSol Limited
ConSol Limited
Lagos
2d ago
source : BetaJob

Job Responsibilities

  • Handle customer complaints or enquiries via telephone, emails or text messages.
  • Provide customers with needed information and support
  • Make outbound calls.
  • Receive inbound calls
  • Ensure that customers / callers are satisfied.
  • Gather information from customers.
  • Consistently ensure call(outbound / inbound) quality
  • Contributes to team effort by accomplishing related results as needed.
  • Exhibiting competent product Knowledge.
  • Promote good listening skills.
  • Manage length of calls.
  • Utilize computer technology to handle high volume of calls
  • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
  • Adherence to call script and call centre policies.
  • Compile reports.
  • Education Qualification

  • Minimum of ND in Mass Communications or any related field
  • Job Requirements :

  • Handle customer complaints or enquiries via telephone, emails or text messages.
  • Provide customers with needed information and support
  • Make outbound calls.
  • Receive inbound calls
  • Ensure that customers / callers are satisfied.
  • Gather information from customers.
  • Consistently ensure call(outbound / inbound) quality
  • Contributes to team effort by accomplishing related results as needed.
  • Exhibiting competent product Knowledge.
  • Promote good listening skills.
  • Manage length of calls.
  • Utilize computer technology to handle high volume of calls
  • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
  • Adherence to call script and call centre policies.
  • Compile reports.
  • Professional Qualification :

  • Relevant Contact centre operations certification
  • Experience :

  • Minimum of 1-2 years relevant work experience a the Contact Centre
  • Working knowledge of appropriate CRM software and understanding of the Contact center industry.
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