System Administrator - CloudFlex Computing Limited
CloudFlex Computing Limited
5d ago
source : BetaJob

Job Description

  • Work with the system administration team to build and be one of the fastest-growing, highest quality MSP’s in West Africa with high customer satisfaction and low overhead due to efficient deployment of standard processes.
  • Ensure a world-class customer service experience for our firmТs managed services clients, minimizing downtime and interruption to their operations.
  • Meet vital deadlines as well as to ease the transition to support.
  • Work with Account managers to ensure appropriate recommendations and strategies are employed to meet clientsТ critical business objectives.
  • Ensure successful system deployments based on standard business platforms (ie. Windows Server, Exchange Server / Online, Windows Desktop Operating System, Mac OSX, Microsoft Office 365), networking LAN / WAN hardware (ie.
  • firewalls, routers, managing telco circuits and communications, DNS records), network security solutions (ie. antivirus, DLP tools, vulnerability scanning, and penetration testing tools) and data protection / backup solutions including cloud-based solutions.

  • Maintain ownership of client accounts by providing Level I (service desk), Level II, and Level III support and senior guidance.
  • Mentor and guide the firmТs Level I service desk staff.
  • Ensure our regulated clients maintain minimum levels of compliance.
  • Work within the support engineering team as a technical lead and escalation point on major impacting systems issues
  • Make positive contributions to the company’s internal infrastructure environment and to the company’s practices and procedures for the care of our growing client base.
  • Maintain business awareness to drive growth and client relationships
  • Design, document and maintain service desk processes
  • Define metrics and key performance indicators to service desk improvement
  • Provide technical leadership while driving problem investigation and resolution as required
  • Provide customer-service leadership while aligning customer goals with service team objectives
  • Manage remote monitoring and management systems to ensure accuracy and consistency
  • Continually seek opportunities to grow and learn to lead by example
  • Additional Responsibilities & Expectations from time to time.
  • Required Educational Qualifications

  • BSc in Computer Science or B.Eng. in Computer Engineering.
  • Required Skills :

  • VMware and virtualization and Linux skills are a must-have
  • 5 years of maximum post-NYSC system administration experience
  • In-depth knowledge of multiple operating systems including UNIX / Linux; Microsoft Windows Server (2003+); Mac OS
  • Knowledge of and experience with Voice infrastructure
  • Knowledge of and experience with network infrastructure
  • Familiarity with relational database administration
  • Excellent written and verbal communication skills.
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