Customer Care Representative
Royal Ville Consult
Lagos, Nigeria
6d ago
source : Fuzu

The candidate will act as a liaison, provide product / services information, answer questions, and resolve any emerging problems that our customers accounts might face with accuracy and efficiency

  • Providing complete information about the product to the customer.
  • Solving all product or service related issues of the customers.
  • Preparing the Customer Service Guidelines
  • Training customer care staff on customer service protocol
  • Building relationships with customer care team members to maximize team productivity
  • Monitoring customer and staff interactions using client relationship management software
  • Giving the right pitch to the potential customers, so they end up buying the product or availing the services.
  • Keeping a proper record of the customers.
  • Maintaining and updating the information of the customers regularly.
  • Providing the best possible solution to the queries of the customers.
  • Making products and services reports by collecting and analysing the information provided by the customers.
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