Our client is one of the leading multinational telecommunication companies with their headquarter in Lagos, Nigeria and they are looking to hire a Billing Specialist who has skills in Operations , Automation and Telecom Billing Domain.
Technical Expertise & Hands on sound knowledge to do Unix / Shell Scripting and MySQL / ORACLE query writing
Working experience on Rating, Billing, Invoicing, 4G LTE, broadband services, FTH, WTTH.
Provide end to end L2 / L3 support for billing application modules (Billing Platform for 4G LTE platform and VoLTE)
Support changes carried out by interface applications like CRM, Provisioning, PCRF, OCS and Reporting.
Provide support to Customer Operations team, Internal Users, Revenue Assurance and Business needs
Analysis of Events / Renewals / Service / System in error, provide work around solutions
Overall knowledge of the E2Eapplication, systems & solution for their application suite.
Technical specialist for resolving all complex & critical application issues / challenges faced by the team.
Accountable for meeting & improving SLA & KPIs for their application suite.
Responsible for driving down the incidents, problem, trouble tickets, service request trends, configurations, Automations, Small Development, backend fixes.
Support on work allocation (shifts, rotas)
Expert in Operational criticality like Backup & restoration, Fraud handling, Revenue sensitive operations.
Telecom Billing application support (Telecom BSS / OSS, KYC, Enterprise Billing Solutions, IT Applications)
Skills and Qualifications
Must have a tertiary degree
Minimum of 1 year of Technical background experience.
Must be conversant with IT Software - Application Programming, Operations & Maintenance
Strong communication, including writing, speaking and active listening
A result driven self-starter with great communication and collaboration skills we put a lot of emphasis on being team players
Passion to learn and to teach / mentor others