Front Desk Executive At Mutual Benefits Assurance Plc
Mutual Benefits Assurance Plc
Lagos
1d ago
source : BetaJob

Job Details

Job Title : Front Desk Executive

Job type : Full-time

Roles and Responsibilities

  • Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
  • Must effectively manage different communication channels : resolve customer complaints via all available phone, email.
  • Direct or route customer calls to appropriate personnel for assistance.
  • Work with customer service manager to ensure excellent customer service is being delivered.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Handle dissatisfied customers in a polite and professional fashion.
  • Track and follow-up customer requests in a timely manner.
  • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
  • Maintains security by following procedures; monitoring visitors' logbook and tag
  • Maintains safe and clean reception area by complying with procedures, rules, and regulations.
  • Perform other tasks as assigned by your supervisor / Manager
  • Qualifications

  • Minimum of a B.Sc. / HND in any discipline with at least 2 : 2 / Lower Credit
  • 2-5 years relevant experience in front desk / receptionist position is required.
  • Certification in customer relationship management or any other related courses is an added advantage.
  • Skills and Attributes :

  • Excellent listening skill and attention to details
  • Exceptional customer service skills
  • Flexible and adaptable in response to changing circumstances and a fast-paced environment
  • Excellent oral and written communication skills
  • Proficient with Microsoft Office Suites including Excel, PowerPoint, and Outlook.
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