Alfred & Victoria Associates is Recruiting For Service Delivery Coordinator (ISP)
Alfred & Victoria Associates
Lagos, NG
2d ago
source : Mrjobsnaija

Job Description

  • We are looking for an experienced and well-organized Service Delivery Coordinator to provide the necessary support to the field sales team.
  • The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.
  • The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.
  • Responsibilities

  • Supervise and coordinate the Service Delivery Team by managing and monitoring schedules, supervising and filing important documents and communicating relevant information.
  • Ensure the adequacy of sales-related equipment or material.
  • Handle, manage and respond to complaints from the sales team and give out solutions when needed to avoid delays.
  • Store and sort financial and non-financial data in electronic form and present reports.
  • Prepare, fill and send daily Service Delivery Sheet.
  • Monitor and make sure all accounts are not disconnected, where applicable.
  • Monitor and Handle the processing of all orders with accuracy and timeliness.
  • Monitor the team, to make sure information of unforeseen delays or problems are addressed and notified to the sales person and clients.
  • Monitor the team’s progress, identify shortcomings and propose improvements.
  • Generate daily, weekly and monthly reports and analysis of the service delivery team.
  • Requirements

  • Great Educational background, preferably in the fields of Computer Science or Engineering for Technical Project Managers.
  • Proven working experience as a project administratorin the information technology sector.
  • Should have some technical background, with understanding or hands-on experience on internet service delivery.
  • Excellent internal communication skills.
  • Solid organizational skills including attention to detail and multi-tasking skills.
  • Strong working knowledge of Microsoft Office experience as a sales coordinator / service delivery coordinator or in other administrative positions will be considered a plus
  • Proficiency in English.
  • Should be able to handle and supervise large projects for installations
  • Demand on the job :

  • All candidates must have ISP experience.
  • Very Attractive

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