Network Support Engineer
ipNX Nigeria Limited
Lagos
5d ago

ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.

Job Summary

Provide first level off-site technical support for all ipNX services : Voice, Data connectivity, Internet services, WiMAX services etc.

To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

What you’ll do

Incident Management (First Call Resolution) Prompt Response to inbound calls and emailsFollow up on unresolved complaint / open tickets to closureTimely Escalation / feedback to relevant units.Preparing Technical Reports

What we're looking for

Educational Qualifications & Functional Skills : (B.Sc / B.Eng) Computer Science / Computer Engineering / Electrical-Electronics engineEngineeringCCNA, CCNP (Desired)Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.

Excellent business communication skills both verbal and written.Work Experience : A hands-on experience with the following is a must : IP Routing, MPLS, QOS, VPN.

Knowledge and experience with network security (IPSec Firewalls) are desirable.Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirableCandidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizationsOther Requirements : Customer FocusTech savvyAction orientationDrive resultsCultivate InnovationAbility to optimize work processesResilienceSelf DevelopmentNimble Learning

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