ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.
Provide first level off-site technical support for all ipNX services : Voice, Data connectivity, Internet services, WiMAX services etc.
To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.
What you’ll do
Incident Management (First Call Resolution) Prompt Response to inbound calls and emailsFollow up on unresolved complaint / open tickets to closureTimely Escalation / feedback to relevant units.Preparing Technical Reports
What we're looking for
Educational Qualifications & Functional Skills : (B.Sc / B.Eng) Computer Science / Computer Engineering / Electrical-Electronics engineEngineeringCCNA, CCNP (Desired)Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
Excellent business communication skills both verbal and written.Work Experience : A hands-on experience with the following is a must : IP Routing, MPLS, QOS, VPN.
Knowledge and experience with network security (IPSec Firewalls) are desirable.Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirableCandidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizationsOther Requirements : Customer FocusTech savvyAction orientationDrive resultsCultivate InnovationAbility to optimize work processesResilienceSelf DevelopmentNimble Learning