Service Delivery Manager
Enov8 Solutions Limited
Lagos, Nigeria
2d ago

Our company, Enov8 Solutions is hiring for a Service Delivery Manager to join our team.

The Role

You will be responsible for :

  • Acting as the integration point between customers, members of Enov8 teams and key vendors to ensure solutions delivered meet the customer’s business needs and challenges
  • Participating with managers and engagement teams in defining, designing, costing and scheduling solutions, developing, reviewing and finalizing the implementation plan and achieving approval for medium opportunities
  • Ensuring that Enov8 obligations under the terms of the customers’ contract are met
  • Participating in resource planning and scheduling to ensure availability of resources for continued delivery of services in accordance with agreed timeframes and SLA’s
  • Monitoring and reporting on the corrective action planning provided by the Delivery Teams to address non-conformance to SLA’s
  • Managing the risk and impact of customer change requests, identifying service implications
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
  • Skills Required :

  • Proven experience as a Service Delivery Manager or similar role
  • Minimum experience of 3 years
  • Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
  • Expert knowledge of ITIL disciplines
  • Excellent leadership and people management skills
  • Excellent written and verbal communication skills
  • Excellent customer facing / customer service skills
  • You are a strong networker & relationship builder
  • You are highly goal driven and work well in fast paced environments
  • You pay strong attention to detail and deliver work that is of a high standard
  • What's on Offer?

  • Great work environment
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