NOC Support Engineer
Main One Cable
lagos, NG
3d ago
source : Mrjobsnaija

Main One Cable's job vacancy, Career and Recruitment

Job title : NOC Support Engineer jobs in Lagos Job Location : Lagos Deadline : August 28, 2022

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  • Department : Technical


    The NOC Support Engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne's network through the support of Network monitoring systems, perform first line troubleshooting / fault isolation, resolve where necessary and escalate to other levels for support in line with MainOne's internal processes.

    Other job responsibilities will include :

  • Maintain and ensure full compliance with all Main One's NOC processes and procedures
  • Ensure proper technical documentation of all network events throughout normal / shift cycle or operations.
  • Monitor MainOne's network providing specific update, status and performance of all network components, capacity services etc.
  • Identify and provide at least first line support on all faults on the Main One network in accordance with the Company's standard operating procedure for fault escalation and management.
  • Answer all network support related telephone calls and interface with internal / external customers on operational issues and related network events, using Main One's standard operating procedures.
  • Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.
  • Qualifications, Skills & Competencies

  • B.Sc / HND in Electrical / Electronic Engineering or related discipline.
  • 2 - 3 years' experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment.
  • Skill & Competencies :

  • Ability to write and speak fluently in French is compulsory
  • Skilled in Ubiquiti or Ceragon radio
  • Strong analytical and problem solving skills
  • Strong Knowledge of DWDM / OTN technology
  • Excellent written and oral communications skills
  • Skilled in deploying Huawei OSN series equipment
  • Strong knowledge of PtP / PtMP Microwave technologies
  • Skilled in deploying knowledge of IP devices will be a plus
  • Knowledge of basic TCP / IP configurations and troubleshooting
  • Strong Knowledge of Synchronous Digital Hierarchy technology
  • Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools / instruments.
  • Demands of the Job

  • Could be required to travel to support other MainOne Operations outside the country.
  • The role is a shift based, the selected candidate will be required on work on weekends and public holidays depending on the allocated shift slot.
  • Engineering / Technical jobs in Nigeria *Engineering / Technical jobs in Lagos *NOC Support Engineer in Lagos
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