Customer Success Executive - Afrilearn
Afrilearn International
6d ago
source : BetaJob

Recruitment Profile

  • Maintain solid knowledge of Afrilearn product to resolve customer complaints effectively
  • Process orders, requests, forms, inquiries, feedback and suggestions
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Proactively sell Afrilearn to new customers while keeping old ones highly excited
  • Communicate with customers through various channels and respond promptly to inquiries
  • Provide feedback on customers top complaints, desires and wants
  • Manage a team of junior customer service representatives.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Skills & Qualifications

  • Bachelor's Degree, High School Diploma, or equivalent.
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to stay calm when customers are stressed or upset.
  • Experience using computers and working with customer support.
  • Track record of over-achieving quota and ability to perform under pressure
  • Ability to use and interpret excel, google sheets, and the likes
  • Salary

    N70,000 - N150,000 / month.

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