Fenix International is a next-generation energy and technology company. Our mission is to improve the quality of life of our customers through inclusive energy and financial services.
Our flagship product, Fenix Power, is a modular, lease-to-own solar home system financed through affordable installments from just $0.
11 per day. We use real-time transaction data to create a next-generation credit score to finance power upgrades and other life-
changing loans, unlocking modern financial services for our customers. To date, Fenix has sold over 500,000 Solar Home Systems in Uganda, Zambia, Cote d'Ivoire, Benin, Nigeria and Mozambique, bringing clean, reliable power for lights, phones, radios, TV and much more to over 2,500,000 people.
In early 2018, Fenix joined forces with ENGIE, one of the world's largest energy companies and a leader in the move to renewable, decentralised and digital energy.
This has allowed Fenix to make significant commercial investments to accelerate the path to our mission, via new markets and innovative products.
Together, Fenix and ENGIE are making universal access to modern energy a reality.
This position will be part of the Customer Experience team that is based in Lagos, Nigeria, led by the Head of Customer Experience.
The position holder is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customers.
The Quality Assurance Analyst will monitor inbound and outbound calls to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall customer experience.
Required Skills & Experience