Customer Success Manager
Omnibiz Africa
lagos, NG
4d ago
source : Mrjobsnaija

Omnibiz Africa's job vacancy, Career and Recruitment

Job title : Customer Success Manager jobs in Lagos Job Location : Lagos Deadline : December 11, 2021

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  • KPIs :

  • Time taken for product / feature adoption
  • Customer Churn Rate / LTV
  • Sales metrics based on what customers want to achieve using our solution.
  • Responsibilities

  • Measure the impact of the usage of our solution for our customers
  • Data driven measurement of adoption of our solution, new releases as well as their impact on our customers Ûª businesses
  • Onboard new clients
  • Assist with account creation and setup. Provide assistance and guidance to the product team
  • Enhance Customer Training
  • Build video / PDF / other materials to provide quality training and ease the adoption of our applications
  • Maintain constant knowledge of our customers Ûª industry as well as ours
  • Be in the know of market trends and understand the operational functions of our customers in order to be in a position to provide the best solutions
  • Weekly / Monthly / Quarterly reviews of customer accounts and measurement of impact, highlight areas of improvements
  • Customer goal alignment and achievement through our product
  • Constant communication with customers, ensuring their challenges are attended to immediately.
  • Diligently investigate and resolve customer queries, report errors / issues to the product team, do constant follow up with internal teams to ensure customer issues are resolved on priority
  • Ensure proper communication and constant adoption of new features / releases done
  • Testing of new / improved product releases / features
  • Working with the product managers and software testers to ensure new releases are in line with requirements and processes of customers.
  • Qualifications

  • Communications or Marketing Degree.
  • A minimum of 4 years experience in the same role or something related
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Demonstrate leadership qualities.
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes.
  • Experience in document creation.
  • Patient and active listener.
  • Passion for service.
  • Growth
  • Good working condition
  • Equal Opportunity
  • Exchange ideas and meet colleagues from different teams in our active squads.
  • Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Customer Success Manager in Lagos
  • How to Apply for this Offer

    Interested and Qualified Candidates should Click here to Apply online

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