Omnibiz Africa's job vacancy, Career and Recruitment
Job title : Customer Success Manager jobs in Lagos Job Location : Lagos Deadline : December 11, 2021
Quick Recommended Links
Jobs by Location
Job by industries
Time taken for product / feature adoption
Customer Churn Rate / LTV
Sales metrics based on what customers want to achieve using our solution.
Measure the impact of the usage of our solution for our customers
Data driven measurement of adoption of our solution, new releases as well as their impact on our customers Ûª businesses
Onboard new clients
Assist with account creation and setup. Provide assistance and guidance to the product team
Enhance Customer Training
Build video / PDF / other materials to provide quality training and ease the adoption of our applications
Maintain constant knowledge of our customers Ûª industry as well as ours
Be in the know of market trends and understand the operational functions of our customers in order to be in a position to provide the best solutions
Weekly / Monthly / Quarterly reviews of customer accounts and measurement of impact, highlight areas of improvements
Customer goal alignment and achievement through our product
Constant communication with customers, ensuring their challenges are attended to immediately.
Diligently investigate and resolve customer queries, report errors / issues to the product team, do constant follow up with internal teams to ensure customer issues are resolved on priority
Ensure proper communication and constant adoption of new features / releases done
Testing of new / improved product releases / features
Working with the product managers and software testers to ensure new releases are in line with requirements and processes of customers.
Communications or Marketing Degree.
A minimum of 4 years experience in the same role or something related
Highly organized and able to multi-task.
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Demonstrate leadership qualities.
High computer literacy and ability to learn new software.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Good working condition
Exchange ideas and meet colleagues from different teams in our active squads.
Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Customer Success Manager in Lagos
How to Apply for this Offer
Interested and Qualified Candidates should Click here to Apply online