The Technical Account Manager (TAM)establishes and maintains professional relationships with customer executives to ensure the highest level of customer satisfaction. The TAM aligns contracted services with customer goals and objectives, and provides advice and guidance to executives for maximum ROI and customer success. Coordinates delivery of all Advanced Customer Services and liaises with other Oracle LOBs to meet customer goals and objectives, and ensure contract renewal and customer referenceability
The Technical Account Manager's overall responsibilities are:
The TAM will be managing projects and service delivery for Advanced Customer Services (ACS) including Managed Cloud Services for customers operating On Premise, In Transition to Cloud as well as customers already in Private or Public Cloud. We support customers mission critical business processes and operate across all sectors in private and public sector.
The candidate would ideally have 5-10 years experience with Project Management, Account Management and IT Service Management. Experience from Implementation projects and Support Services also relevant. Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. Subject Matter expertise in industries such as Telco, Finance, Public Sector and Utilities can be useful. The TAM should be capable of effectively communicating and engaging with senior executives. Demonstrated expertise in large (multi-site or international) IT projects will be positive.
The job may require international travel, and experience with working Globally is desirable. The ideal candidate displays authority, confidence, and a significant understanding of customers' business strategies and industry trends. Develops strong executive relationships. Superior interpersonal skills is a must, as the job entails extensive customer face-to-face interaction at middle or executive levels.