Guest Service Agent - Towlab Global
Towlab Global Ventures
Lagos
2d ago
source : BetaJob

Job Description

  • We are seeking a friendly, organized agent to work with our team. In this position, you will welcome guests to our hotel, making future reservations for them, and generally attending to any needs during their stay.
  • The ideal candidate will be committed to ensuring that guests' experience maximum satisfaction, presenting an excellent image of our hotel that leaves a lasting impression.
  • Responsibilities

  • Greet hotel guests; answer any questions or concerns.
  • Deliver excellent customer service at all times.
  • Assist in keeping the hotel reception area clean and tidy, at all times.
  • Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
  • Operate computer programs and multi-line phone systems
  • Maintain guest records and book reservations
  • Complete basic cashier and bookkeeping responsibilities
  • Contact necessary staff to solve problems when challenges arise, ensuring guest comfort.
  • Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities.
  • Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.
  • Conduct regular security checks throughout the day and report any security issues to line manager.
  • Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment.
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