Purpose of the Job
To ensure that the rooms and environment are sparkling clean and report any forgotten or misplaced items.
Proper cleaning of rooms and environment making sure all rooms are cleaned and in tip top condition for new arrivals and existing guests
Working quickly and efficiently so guests aren’t left hanging around
Liaising with the head housekeeper when rooms are ready for guests
Ensuring the equipment / tools used, such as shampooers, polishers and trolleys, is in good working condition
Being able to use the equipment safely and efficiently
Reporting any safety hazards
Report any forgotten or missing items.
Cleaning of all the windows and rails
Mopping floors and sweeping
Answer immediately to request from guests, as well as from other departments
Load cart with supplies such as linens and move it to the required area
Enter guest rooms by adhering to proper procedures and ensure they are vacant
Replace used amenities in guest rooms
Provide clean linens and terry for dirty ones
Fold duvets, make beds, and ensure bathrooms are clean
Take away, room service items, dirty linen, and trash
Perform check on all room appliances to ensure they are in good working condition
Adjust furniture, desk items, and appliances when necessary
Dust furnishings and walls and remove marks from them
Carry out floor care duties in hallway and guest rooms, and vacuum carpets
Adhere to all safety, security, and company procedures and policies
Provide immediate report of any safety hazards, injuries, maintenance problem, or accidents to the supervisor
Ensure flammable materials are properly stored
Keep uniform clean and make sure to appear professional always
Keep proprietary information confidential
Ensure company standards are followed in welcoming and acknowledging all guests
Expect service needs of guests and provide them even before called upon to do so
Provide assistance to guests with disabilities
Genuinely appreciate and thank guests for their visit
Apply professional language in communicating with guests and other people
Provide support to team to achieve common goals
Maintain quality standards and expectations
Carrying out minor ironing and laundry jobs
Carry out other responsibilities assigned by the manager while maintaining professional composure always.
Ordinary Diploma in any related field or Secondary School Certificate.
Years of Experience :
Minimum of 2 years cognate experience.
Skills Required :
Good time management skills, attention to details and good interpersonal communication (written and verbal communication).