We are seeking a Head of Research with a passion for real impactful work, finding solutions to allow our customers to access healthcare most easily and intuitively.
They will carry out research for our team of product designers.
The ideal candidate will be skilled at each stage of the design process but always focused on the needs of the customer.
They will have worked with a team of both engineers and researchers and be able to lead a team of design researchers
Job Experience
Minimum of 7 years of experience as a user experience researcher.
Tertiary Education from a recognized institution, ideally in design or a similar field.
Passionate about building a world-class product and service that makes healthcare work for everyone
Must have led research before in a multidisciplinary team with the ability to contextualise and prioritise insights for the team
Experience managing, executing and analysing usability test sessions or focus group sessions
Experience of working in an agile development environment
Experience in analysing both quantitative and / or qualitative research methods
Ability to run usability testing across both mobile and desktop platforms.
Ability to balance robust study design with the practicalities of a fast-moving company including the ability to identify areas where research may or may not be needed
Understanding of user interface / user interaction design principles
Good presentation skills for delivering insights in various formats
Must be proactive, adaptable and resilient with a positive mindset.
Experience influencing user needs to senior stakeholders
Excellent communication skills for cross-functional collaboration.
Job Description
Lead research for the company by identifying the big questions, knowledge gaps or high-risk assumptions including identifying the scope of the research and delivering solutions based on the research.
Work with a multidisciplinary team (design and product leadership) to shape the vision of the product and design team
Collaborate with different teams using strong communication, written documentation and facilitation skills to ensure your research supports and shapes the teams’ vision.
Contribute to building a sustainable user-centred business
Train and educate others in doing their own lightweight disposable low-risk evaluative research and in design and research methods
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