Customer Service Officer at Owens and Xley Consults
Owens And Xley Consults
Lagos
4d ago

Job Details

Location : Lekki, Lagos

Job Description

  • The customer Service Officer attracts potential customers by answering product and service questions, suggesting information about other products and services.
  • They process orders, prepares correspondences and fulfill customer needs to ensure customer satisfaction, while staying true to the company's core values.
  • Responsibilities

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem,, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs based on feedback collated
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods / tools and templates
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents.
  • Place or cancel orders
  • NB : A detailed job description would be provided after offer of employment.
  • Qualifications

  • HND / B.Sc in any related discipline
  • 1-2 years experience in a customer service role
  • Experience in the fashion industry is a plus
  • Must be female for gender balance.
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