Head, General Services & Facilities
Foster internal working relationships and collaboration with complementing sections / department to deliver efficient and effective project and facility maintenance planning support services.
Conduct regular inspections of all outlets and other business units for needed services and repairs.
Determine Human Resource requirements through work order analysis, Maintenance staff deficiencies, staff training requirements and outsourcing potential for maximum efficiency and customer satisfaction.
General maintenance and supervision of all outlets & other business units in terms of mechanical, electrical, plumbing, carpentry, painting & kitchen equipment maintenance
Conduct regular and periodic systems and equipment checks, visually assessing the safe and efficient maintenance and operation of all kitchen, electrical, and water systems;
all mechanical, electrical, HVAC systems and any other related equipment.
Verify completion of all routine maintenance on public spaces, lobby areas, halls, departmental equipment, back of the house spaces, and external areas structures
Verify completion of all preventive repairs, replacement, and renovation works throughout the organization.
Adhere to Health & Safety policies; and other company policies as required.
Follow prescribed safety procedures for personnel, contractors and equipment at all times.
Maintain an effective Energy Management and Preventive Maintenance program and conduct special training for other operating departments on the safe and efficient use of equipment and energy
Inform the Business Transformation Director on a regular basis regarding the specific and overall condition of the building structure(s), related systems, and equipment offering prudent, cost effective proposals for maintaining these systems.
Ensure works are carried out to agreed standards; preparing planned and preventive maintenance schedules according to budget.
Coordinate maintenance and repair of appliances and equipment.
Ensure all septic tanks, sewage and drainages are cleared regularly
Ensure the physical structures of the company is in line with approved development plans.
Oversee the; Group’s procurement activities, identify opportunities to increase value for money, drive efficiency and savings and further mitigate risk, without impacting on quality
Update and adhere to all corporate purchasing policies and control procedure
Liaise with current and potential suppliers to negotiate contracts, including the management of tender processes for the awarding of new contracts
Carry out the final negotiations with the suppliers to get the best price
Conduct periodic market survey so as to have information on prices and market trends
Participate in commissioning and start- up operations of new projects and major maintenance works after completion
Manage various projects simultaneously; construction and maintenance activities being
respectively executed by internal teams and contractors.
Provide inputs to the company’s periodic technical work programs and budgets.
Develop specifications covering the full spectrum of the company’s construction, renovation and maintenance works as they arise / evolve and for tendering purposes
Develop, recommend and implement strategies that will provide direction for the company’s construction, renovation and major maintenance programs.
Ensure that internal maintenance and external intervention are all quality assured and of International standards.
Provide project closeout’ and lesson learnt’ reports as appropriate, upon project and major maintenance work completion.
Ensure optimal and pragmatic utilization of in-house technical personnel and
vendors / contractors ?
Ensure all staff under supervision have their job descriptions, key result areas and key performance indicators laid out and communicated clearly
Ensure periodic performance assessment of direct reports
Provide leadership, guidance and counseling to staff.
Assign tasks and ensure schedules are maintained and adhered to
Work with the HR department in ensuring the training and development and disciplining of all staff in the department.
Participate in internal meetings with premises, price & purchasing and Tenders Subcommittee and in the process take directives on developing policies, requirements and guidance on the company’s projects and maintenance needs.
Ensure records of repairs and services are maintained.
Assist with preparation of maintenance and improvement plans.
Provide semi-monthly reports of work progress and activities on new construction, renovation and general maintenance in order to regularly update Management.
Prepare the unit’s budget and ensure effective monitoring for performance
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