Service Advisor - Lagos ,Kano
DGU Consult
Lagos, Nigeria
6d ago

Job Summary :

Our Client requires Service Advisor for their offices in Lagos and Kano

Job description :

  • Receive vehicles from customers
  • Generate the fees for their vehicle repairs
  • Prepare the invoice or quotation using the job cards
  • Transfer the vehicle to the workshop manager, who sends it to the technicians for repairs
  • Follow up with the workshop staff, in order to ensure the repairs are excellently done within the agreed time
  • Manage the process of transferring the vehicle back to the customer and ensure payment for services rendered
  • Process customer orders according to established department policies and procedures
  • Partner with sales executives to meet and exceed customer's service expectations.
  • Provide timely feedback to the unit regarding service failures or customer concerns.
  • Plan customer forums to educate customers and get their feedback on the quality of services been provided
  • Carry out other assignments delegated by the supervisor
  • Requirements : Academic Qualification

    Work Experience

  • One year experience in a similar job
  • Personal Skills

  • Excellent selling skills
  • Excellent customer service skills
  • Ability to handle objections and win customers over
  • Ability to multi-task
  • Excellent interpersonal and communication skills.
  • Strong team player.
  • Computer proficiency.
  • Negotiation skills
  • to apply send cvs to cvs dguconsult.com and call 07065888862 or 08191463527

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