Job Summary :
Our Client requires Service Advisor for their offices in Lagos and Kano
Job description :
Receive vehicles from customers
Generate the fees for their vehicle repairs
Prepare the invoice or quotation using the job cards
Transfer the vehicle to the workshop manager, who sends it to the technicians for repairs
Follow up with the workshop staff, in order to ensure the repairs are excellently done within the agreed time
Manage the process of transferring the vehicle back to the customer and ensure payment for services rendered
Process customer orders according to established department policies and procedures
Partner with sales executives to meet and exceed customer's service expectations.
Provide timely feedback to the unit regarding service failures or customer concerns.
Plan customer forums to educate customers and get their feedback on the quality of services been provided
Carry out other assignments delegated by the supervisor
Requirements : Academic Qualification
One year experience in a similar job
Excellent selling skills
Excellent customer service skills
Ability to handle objections and win customers over
Ability to multi-task
Excellent interpersonal and communication skills.
Strong team player.
to apply send cvs to cvs dguconsult.com and call 07065888862 or 08191463527