Job Opening ID ERJ1380 Account Manager eRecruiter 1 Industry Internet Services Salary Negotiable City Lagos Province Ikeja Postal Code 1000001
Our Client who is focused on implementing tailored digital transformation solutions that match each business needs and ambitions by supporting them to achieve lower operational costs, improved productivity, standardized processes, data security, competitive market offerings and high customer engagement are looking to hire a Deployment Specialist .
Evaluate client needs and assist in drafting proposals for new business / projects. Projects within the Cloud Computing Practice the architectural design and implementation of Cloud-based technologies Provide discipline, technical expertise and recommendations in assessing and implementing new software projects.
Provide routine reports to clients and management on status of project tasks and associated deliverables. Identify / develop additional upsell and cross-sell opportunities.
Gather and document client requirements to establish project scope and approach. Create system design and functional specifications for all new application projects.
Configure and deploy Cloud Solutions for Business for enterprise customers. Migrate users, groups and data from legacy systems to their preferred cloud solution.
Provide end-user training and / or support as required per project scope. Maintain, analyze, troubleshoot performance of deployed solutions.
Write technical procedures and documentation for deployed solutions including end-user guides and process manuals. Assist client technical resources with application configuration and management.
Advocate customer needs / issues cross-departmentally. Provide after hours and on-call support as needed. Notify management of increasing trends, unusual activity or repeated activity.
Use analysis of customer interactions to drive operational improvements to support organization and product functionality.
Identify any training / knowledge needs for clients and colleagues. Prepare and perform training of clients and colleagues.
Collaborate with senior-level personnel within Support, Sales and Deployment teams to troubleshoot complex technical issues and advocate for feature developments.
Experience Previous work experience as a Deployment specialist or similar role specifically Bachelor’s Degree or MS in Engineering or related field.
3+years of experience in Configuring and deploying cloud solutions for business for enterprise customers. Sound understanding of how various systems work and how IT operations are managed.
Hands-on experience with migrating users, groups and data from legacy systems to cloud solutions. Sense of ownership and pride in your performance and its impact on company’s success.
Critical thinker and problem-solving skills. Team player. Good time-management skills. Interpersonal and communication skills.