Team Lead, IT Infrastructure Management
Accion Microfinance Bank Limited
4d ago
source : BetaJob

Job Responsibilities

To evolve, implement and maintain efficient datacenter, communication network and power infrastructure that will guarantee superior service delivery of the Bank to its customers (External and Internal)

Manage cloud infrastructure

Responsible for IT asset management to ensure assets full lifetime cycle value is achieved.

Manage strategic relationships with key IT Infrastructure product and service providers

Provide in depth technical expertise for both tactical and operational initiatives

Assess the relative impact of IT industry trends to current and future enterprise infrastructure needs and projects

Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness

Analyse and predict trends and develop long range plans designed to maintain cost effectiveness

Participate in IT strategy planning activities

ix. Develop the reporting schemes for vendor performance in areas that include quality, capacity, systems and responsiveness

Ensure the infrastructure team is mitigating, monitoring and managing infrastructure related risks

Work closely with project team members line managers for time allocation and prioritisation

xii. Manages a dynamic team of individuals, constantly searching for creative ways to elevate the capabilities of technology systems to meet business needs

Participate in the budget process

Qualification & Experiences

A University Degree or its equivalent qualification e.g. BSc / HND Computer Science / Engineering etc.

Possession of relevant IT professional certification such as. CCNA, CISSP, CCNP, OCD, MCSD, MCSE, Sophos, Red Hat, Ubuntu, NetAPP etc.

will be added advantage.

Minimum of 7 years working experience in IT, with a minimum of 3 years in a middle management position

Key Performance :

Compliance level of vendors to pre-agreed SLAs / OLAs

Level of customer satisfaction with IT service delivery processes

Number of user complaints regarding deployed infrastructure

Number and value of sanctions received as a result of unresolved network / communication issues

Lapses identified by internal and external audit

Unscheduled network and communications downtime

Internal customer satisfaction level with network / communication standards

Frequency of security lapses via intrusions, virus attacks, etc.

Cycle time to process requests

Required Knowledge :

At least 7 years of IT experience including managing teams responsible for architecture design and deployment, systems lifecycle management and infrastructure planning.

Experience in areas such as network design and administration, data center operations, database administration, and systems programming and administration

Strong management and people development skills

Understanding of ITIL practices

Ability to think logically and demonstrate strong analytical and problem solving skills

Ability to manage internal and external projects from inception to completion

Expertise in setting and managing customer expectations with sound service orientation and strong Customer focus

Skill in conceptualizing creative solutions as well as documenting them and presenting them to senior management

Experience implementing packages and working with vendors

Experience implementing packages and working with vendors

Familiar with enterprise application implementation, integration, and management

IT Security Management. Thorough knowledge of networking and the Internet as well as all aspects of security, including authentication, access control, intrusion detection, firewalls, encryption, data integrity, disaster prevention, and disaster recovery

Network / Communications Performance Management

Proficiency in major operating systems (Windows, HP, Unix and all variance of Linux, etc)

Proficiency in the use of NetApp Storage Device, VoIP, CISCO routers and switches, Sophos Firewall, Mikrotik Switches

Good written and oral communication skills

Results oriented and responsive

Report this job

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

My Email
By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
Application form