Customer Logistics Officer
Kimberly Clark Jobs Recruitment [1 new position]
Lagos, NG
10h ago
source : NGRJobs

Description

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  • Manage the Order to Cash process to provide proactive support for the achievement of turnover, service and growth objectives.
  • Oversee the order management process for Nigeria

  • Drive the process of Order Fulfilment to achieve On Time & In Full (OTIF) targets.
  • Be the leader of all Supply Chain / Logistics joint plans with customers.
  • Oversee total query management for internal and external customers.
  • Lead negotiations with customers on order fulfilment and on-time deliveries.
  • Direct the activities of your direct reports to Develop and maintain the collaborative relations with customers.
  • Ensure constant contact and communication with customers and stakeholders.
  • Operations Teams :

  • Initiate and implement Commercial Team reporting and support functions including Critical Stock Allocation, Monthly and Quarterly Tracking, Public Holiday Planning.
  • Liaise with key customers’ procurement and receiving functions to identify optimization opportunities for service improvement and delivered cost reduction.
  • Lead implementation of, and monitor and optimize effectiveness of customer collaboration initiatives including close coordination of activities with the customer to support sales and logistics objectives.
  • Support and occasionally lead Continuous Improvement projects in the areas of new product introduction, new or changed customer requirements, cost management or service improvement.
  • Sales / Marketing Support for measurement and tracking reports for promotional activities or other initiatives.
  • Provide customer intelligence to Sales, Marketing, Distribution and Planning to inform and guide decision making processes.
  • Ensure adherence to all Internal Business Controls, Sarbanes-Oxley legislation, Customer Trade Agreements and other legislative requirements.
  • Review 3PL performance versus established operational KPIs to identify improvement opportunities and develop and implement process improvement plans.
  • To ensure that the entire order process is managed in a cost effective and business aligned manner. This also includes managing all internal discrepancies e.
  • g. pricing, order pad management, Critical Stock Allocations, the DNO List etc

  • To oversee the active growth, construction and maintenance of electronic order processes
  • Drive continuous improvements in CuSe systems and processes to meet evolving customer needs and requirements
  • Manage and report appropriately on free of charge orders, bag & tag orders, staff sales orders, wadding orders and the billing function.
  • Develop and implement proactive problem-solving techniques within the team to ensure speedy reactions to situations as they arise, with the least cost / time to the business
  • Develop, implement, monitor and report on KPI’s conducive to the achievement of the overall business objectives
  • Ensure adherence to all Internal Business Controls, Sarbanes-Oxley legislation, Customer Trade Agreements and other legislative requirements.
  • Ensure adherence to SOPs, and ensure all SOPs are updated quarterly as required Oversee SOP management and monitoring of team adherence to the SOP’s.
  • Monitor adherence of 3rd Parties to KPIs to ensure service
  • Qualifications

  • Degree / Diploma in Supply Chain / Logistics Management or equivalent.
  • At least 3 years of experience in Customer Service or Exports, preferably in FMCG industry.
  • SAP and Excel experience a must have
  • We Can Offer You

  • Development within well-known, strong K-C brand,
  • Stable employment with competitive salary and benefits,
  • Special Education Program, training for improving professional skillset,
  • Cross-functional and Multinational co-working,
  • Career opportunities arising internally.
  • This role is available for local candidates already authorised to work in the roles country only. Kimberly-Clark will not provide relocation for this role.
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