Job Description
As our Technical Account Manager, you’ll be responsible for managing and ensuring to grow relationships with our amazing customers.
Our ideal candidate is interested in all things technology and working with people at all levels and areas of the product to deliver amazing payment experiences to our enterprise customers.
Job Duties and Responsibilities
Work closely with a team of product managers and engineers to ensure delivery of payment experiences to our customers
Translate customer requirements into detailed oriented action plan with identified objectives and milestones
Support development, execution, and improvement of the customer success lifecycle management process
Assess technical issues and work with resources / personnel toward resolution
Create value for customers by defining relationship requirements and high value business outcomes
Work with the sales team to explore opportunities to grow and expand customer relationships
Represent the voice of the customer within the company
Requirements
Bachelor’s degree or equivalent in Business, Engineering, or a related technical field from an accredited university
Payment experience is mandatory
2-5 years in a customer-facing role with enterprise-level technical support function.
Understands how APIs work, has a background in Software development
Experience in data mining collect, process, analyze and build models to address business problems
A high degree of curiosity and a willingness to learn, develop, and solve complex problems
Excellent verbal and written communication skills
Requirements
Bachelor’s degree or equivalent in Business, Engineering, or a related technical field from an accredited university Payment experience is mandatory 2-5 years in a customer-facing role with enterprise-level technical support function.
Understands how APIs work, has a background in Software development Experience in data mining collect, process, analyze and build models to address business problems A high degree of curiosity and a willingness to learn, develop, and solve complex problems Excellent verbal and written communication skills
