Call Center Member Support Agent / Evening Shift
Planet Fitness
Excel Fitness Headquarters
1d ago

Welcome to Excel Fitness! Who are we? Excel Fitness operates over 80 Planet Fitness locations throughout 6 different states.

Excel Fitness is focused on building a team culture and atmosphere constructed on trust, humility and strong relationships, always leading by example and putting others first with the upmost integrity, dedication and accountability.

Through our mission, Excel Fitness has created a company culture based around Humility, Integrity, Dedication, Accountability and always being a team player.

Does this company sound like a perfect fit you for? If so, apply today to have the opportunity to become a part of the Excel Fitness Team!

Position : Member Support Level 1Reports to : Call Center ManagerDepartment : Call Center Operations Compensation : Up to $13.00 per hour

Full and Part Time shifts available! Opportunities for Advancement within the First 6 Months !

Purpose : Serves as an advocate to our members, guests and prospective members. Provides accurate information regarding company products, policies, and practices to both internal and external customers while delivering +1 customer service.

Duties and Responsibilities :

  • Handle inbound phone calls, answering questions / concerns by internal and external customers regarding the Planet Fitness brand while delivering +1 customer service.
  • Inbound calls include : Membership QuestionsBilling QuestionsGeneral Planet Fitness Inquires

  • Answer detailed questions regarding member’s agreement and company policies while delivering +1 customer service.
  • Facilitate needed updates to members’ accounts up to and including cancel request with the mindset of saving the membership through asking questions and overcoming objections.
  • Strive for first call resolution and follow through with a sense of urgency.
  • Maintain department inboxes and other items as designated by call center leadership, and ensure items are completed within Excel Fitness standards.
  • May participate in training of new call center employees.
  • Help oversee the cleanliness of the call center.
  • Perform additional duties as assigned
  • Qualifications :

  • Minimum six (6) months of previous Call Center experience preferred.
  • HS diploma or equivalent required and must be at least 18 years old.
  • Proficient verbal and written skills to effectively communicate.
  • Proficiency in Microsoft Office, CRM systems and other related applications.
  • Work Environment : The safety of our Team Players (what we call our team members) are our top priority. Here's what we're doing to keep YOU safe :

  • Mask Up! All of our Team Players are required to wear masks at all times while not actively taking phone calls.
  • Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure all of our facilities (including our Member Support Call Center) are effectively sanitized against COVID-19.
  • Social Fitnessing! We promote keeping a safe distance between all Team Players at every shift.
  • Not Feeling Great? We encourage all Team Players who are not feeling well to stay home and offer a paid leave to lessen the stress of not working.
  • Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is frequently is required to stand; sit, talk and hear; walk; use hands to finger, handle or feel;
  • and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

    Position Type / Expected Hours of Work : This is a nonexempt position. A nonexempt employee is one who is entitled to the minimum wage and / or overtime pay protections of the FLSA.

    The anticipated work schedule for this position will be set during normal Call Center hours of operation and determined by business need.

    Full-Time employees are ones that regularly work at least 30 hours per week. Part-Time employees are ones that regularly work 29 hours per week or less.

    Availability of Full-Time and Part-Time positions are dependent on business need. EEO Statement : Excel Fitness is an Equal Opportunity Employer.

    We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


    Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters.

    As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up.

    We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand.

    With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

    Our member mission says it best : our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone.

    To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it.

    Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.


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