Engineer NSMC Satellite NOC (Supervisory)
Mobile Telephone Networks
Lagos, Nigeria
10d ago

job description

  • Provide network management of all Satellite network related faults i.e. Configuration, Integration, Service Activation and Operations to ensure optimal network performance, as well as meet business objectives / plans
  • Oversee network management; faults detection, analysis, troubleshooting, escalation and resolution of all Satellite network related faults, all year round.
  • Acknowledge sites’ status on the Linkstar NMS and perform second-line maintenance of Satellite network faults.
  • Work with Satellite support Engineer or Contractor to bring up new Satellite connection (Vsat) for corporate customer.
  • Perform and Co-ordinate Antenna Line-Up Test for a new Satellite Backbone BTS site as well as check on all satellite network elements in MTNN.
  • Oversee Configuration and of Satellite modems and DVB Receiver e.g. Paradise(P300, PD-10, PD-25), Radyne Comstream, DMD-
  • 15 / DMD-20, SDM 4000, EF Data as well as daily reading of Satellite backbone connection of both National and International Voice Gateways to ensure continuous service availability.

  • Perform / escalate Real Time Performance / Management of all Satellite network elements for effectiveness and provide daily reports for the next action to be carried out to improve network quality.
  • Prepare Satellite Modem Data Interface cable to DB-connector and cross connect to MDF cut over to STM Link.
  • Act as interface and also provide access reference number to MTN Contractors, Field Engineers, Operational Maintenance Center and Datacoms Engineers for planned work / change request and access to all MTN Location.
  • Perform SATNOC duties as instructed by Satellite NOC Co-ordinator, e.g., correlation of outages, reporting, follow-up and resolution of specific network faults.
  • Assist in the development of an automated process and effective environment to improve the performance of SATNOC as well as the NMC Shift Hand-
  • over and ensure strict compliance.

  • Ensure proper management and implementation of all network changes according to the organisation process and procedures to achieve the departmental set goal.
  • Escalate all faulty devices or hardware detected after troubleshooting / diagnosing (which cannot be resolved remotely) to the Support Engineer for replacement and assist with resolution of complex faults in order to improve network performance.
  • Provide service assurance support for customer in order to sustain continuous service operation according to set quality level.
  • Escalate trouble tickets issued against all MTN Staff, other Corporate Customers, International providers, MTN contractors and all other unresolved faults to the Satellite NOC Co-
  • ordinator and ensure timely resolution of such.

  • Provide regular update on MTNN performance and other network issues to all the stake holders (Management, escalation unit, customer relations, and marketing) and other relevant department in MTNN.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values. job condition
  • Normal MTNN working conditions
  • May be required to work extended hours
  • Open plan office
  • Education :

  • Fluent in English
  • First degree in Electrical Electronics / Computer Science / Engineering or a related field.
  • Experience :

  • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
  • Experience working in a medium organization
  • Hands-on experience in light current, telecommunications or a related field
  • Satellite Fundamentals; knowledge and efficient use of Linkstar Management Tool (Viasat NMS), Basic Satellite Transmission Equipment, Spectrum Analyzer, etc.
  • Basic knowledge of Cisco Router
  • Best practices in Operational Maintenance Center, Satellite Operations, Network Management Center, Network Operation Center
  • Minimum qualification BA, BEd, BEng, BSc, BTech or HND

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