Services Center Agent At Gigs Logistics Zaria
GIG Logistics
Kaduna
5d ago
source : BetaJob

Job Details

Location : Zaria, Kaduna

Job Description

  • Provide guidance to walk-in customers on product and service offerings
  • Educate customers and potential customers with information on SLA and delivery timelines
  • Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
  • Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
  • Serve guests by providing product / service information related to delivery life-cycle, rates and payment.
  • Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment, and following up to ensure resolution.

  • Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels presented for shipping.
  • Promote and cross-sell company’s products.
  • Ensuring proper documentation and safety of all parcels sent and received.
  • Ensure strict compliance to scanning process and procedures.
  • Requirements

  • Minimum of HND from a government recognised tertiary institution
  • Customer-centric, tech-Savvy, young and personable
  • MUST be resident in Zaria.
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