Call Center Agent
Pivotage Consulting
Lagos, NG
5d ago
source : Ngcareers Ltd

Job Details

Pivotage Consulting - Our client, a full service property management company is currently seeking to grow its team by recrutiing for the position below :

Type : Full Time

Career : Mid / Level Expert

  • The Call Center Agent answers incoming calls from customers, responds to inquiries, manages complaints, troubleshoot significant customer service problems, and provides general information about the company.
  • Answering incoming calls and respond to customer’s emails
  • Managing and resolving customer complaints
  • Selling products and place customer orders in the computer system
  • Identifying and escalate issues to supervisors
  • Providing product and service information to customers
  • Researching required information using available resources
  • Researching , identify, and resolve customer complaints using applicable software
  • Processing orders, forms, and application
  • Routing calls to appropriate resources
  • Documenting all call information according to standard operating procedures
  • Recognizing , document, and alert the management team of trends in customer calls
  • Following up customer calls where necessary
  • Upselling products and services
  • Completing call logs and reports
  • Other Duties :

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
  • Duties, responsibilities and activities may change at any time with or without notice.

    Job Requirements

    Min Required Experience :

    Min Qualification : Bachelor's Degree / HND

    Desired Courses : Not Specified

    Other Requirements : Job Competencies :

    Job Competencies :

  • Must have the ability to multitask and prioritize tasks.
  • Must have excellent verbal and written communication skills.
  • Must have In-depth understanding of entire MS Office suite.
  • Must be able to react effectively and calmly in emergencies.
  • Must be able to maintain customer confidentiality
  • Must pay attention to detail and effective listening ability.
  • Must have a minimum of 1 to 3 years' in similar role
  • Must have a Bachelor's degree in relevant discipline with a minimum of a Second Class Honours, Upper Division (2 : 1)
  • Must have a working knowledge of MS Office packages
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • 31st October, 2019.

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