LifeBank's job vacancy, Career and Recruitment
Job title : Customer Service Officer jobs in Lagos Job Location : Lagos Deadline : December 23, 2021
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Reports to : CSA Supervisor
Function of the Role
The customer service officer is the first line of contact for LifeBank customers. The role will handle incoming and outgoing calls, customer inquiries and provide appropriate solutions within specified time limits.
Answer calls, messages and web chat enquiries from existing and prospective customers, partners and vendors
Receive orders, place orders and schedule dispatch of orders accurately
Provide customers with accurate product and service information
Establish priorities and sequences for the processing and dispatching of customer requests and orders
Escalate complex issues to customer service supervisors for proper resolution
Maintain records of inquiries or complaints as well as logs of interaction with customers
Go the extra mile to build and maintain positive trust-relationship with customers
Perform all other duties as assigned.
Educational Qualification :
B.Sc in Marketing, Mass communication or any related discipline.
1 - 2+ years in a customer service or similar role.
Skills and Abilities :
Knowledge of customer service best practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
High proficiency in MS office suite
Good stress and time management skills
High levels of empathy.
Personal Attributes :
Passion for people and health
Highly organized and detailed
Loves to socialize and engage
Very tech savvy and knowledgeable of current trends
Has high energy levels.
Work Environment :
Work in the office on a shift system.
N60,000 - N70,000 Monthly Gross.
Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Customer Service Officer in Lagos
How to Apply for this Offer
Interested and Qualified Candidates should Click here to Apply online