customer service executive
Lagos, Lagos, Nigeria
5d ago
source : Fidanto

Open and maintain customer accounts by recording account information br Resolve product name long or service problems by clarifying the customer 39 s complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution br Maintain financial accounts by processing customer adjustments br Recommend potential products or services to management by collecting customer information and analyzing customer needs br Prepare product or service reports by collecting and analyzing customer information br Contribute to team effort by accomplishing related results as needed br Manage large amounts of incoming calls br Generate sales leads br Identify and assess customers 39 needs to achieve satisfaction br Build sustainable relationships of trust through open and interactive communication br Provide accurate valid and complete information by using the right methods tools br Meet personal team sales targets and call handling quotas br Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution br Keep records of customer interactions process customer accounts and file documents br Follow communication procedures guidelines and policies br Go the extra mile to engage customers br Resolve customer complaints via phone email mail or social media br Use telephones to reach out to customers and verify account information br Greet customers warmly and ascertain problem or reason for calling br Cancel or upgrade accounts br Assist with placement of orders refunds or exchanges br Advise on company information br Take payment information and other pertinent information such as addresses and phone numbers br Place or cancel orders br Answer questions about warranties or terms of sale br Act as the company gatekeeper br Suggest solutions when a product malfunctions br Handle product recalls br Attempt to persuade customer to reconsider cancellation br Inform customer of deals and promotions br Sell products and services br Utilize computer technology to handle high call volumes br Work with customer service manager to ensure proper customer service is being delivered br Close out or open call records br Compile reports on overall customer satisfaction br Read from scripts br Handle changes in policies or renewals br Resolve customer complaints via phone email mail or social media

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