zonal technical officer
GOLDIE SERVICES
Lagos, Lagos, Nigeria
9h ago
source : Fidanto

Zonal Technical Officer br br Job Type Full Time br br Qualification BA BSc HND MBA MSc MA br br Experience 4 45 8years br br Location Lagos br br Job Field Engineering Technical br br Job description br The successful candidate will coordinate control manage support and track day to day network operations in the zone to ensure optimal network availability and coverage while maintaining target network KPI s to deliver plus one network quality br br He She will also be responsible for providing local network support for both the sales and marketing team in the zones to ensure that network impacting issues are proactively resolved br br Duties and Responsibilities br br Day to day management of all Zonal Network Operations amp Maintenance Strategic PartnersSPs to deliver optimal availability and QoS 45 br Support the Operational Interface for both internal and external stakeholders especially commercial teams to ensure customer issues are resolved within acceptable key performance indicators KPIs br Track special events calendar with Zonal Business Managers and the Marketing function to ensure best in class service during special events within zone br Track zone network performance Various KPIs and Network Availability br Support periodic audit of all transmission core and radio network and preventive maintenance schedule audit br Ensure that special task project required by HQ technical is carried out in the zone br Closely work with E MS Team to develop processes to prevent reduce network failures br Track and ensure that Colo Partners deliver on servive level agreements SLAs br Ensure SAQ activity is up to date rental renewal and lease payments with zonal finance br Follow up with various internal functions MS Partners Colocation Colo Partners on all issues affecting radio network availability quality and experience br Ensure security and community issues do not cause delayed closure of sites br Advise and ensure implementation of preventive activities by MS Partners and Colo Partners in order to improve network performance br Ensure the adherence to applicable regulatory requirements br Audit and support zonal spares management to ensure availability of both critical and non critical spares at the zonal warehouses br Probes network experience by doing a weekly trending analysis of the volume as well the types of complaints received br Ensure proactive and continuous improvement of customer experience and perception within zone br Daily analysis of worst cells and follows up with MS partners on corrective and preventive measures br Ensure power availability of all IBS sites that are not transferred to Tower Company br Drive continuous network improvement of own zone drawing up improvement plan and following up on related functions within network br Prepare and manage the annual Zonal operating plans OPEX AOPs for all the active and passive network systems in Airtel Nigeria Financial 45 br Direct annual zonal operating plan compilation for Airtel Nigeria Networks br Direct achievement of annual zonal operating plan targets and all local and group operating expenditure saving initiatives to ensure optimization of all network investments br Ensure key focus on recurring operating expenditure br Drive the end to end process documentation implementation and compliance to processes procedures and policies to ensure seamless operations across all SP Process Management 45 br Institute service level agreement measurement methodology to ensure all SPs are accurately measured rewarded and penalized accordingly br Identify document and implement pertinent processes procedures and policies that will continually improve operational efficiency br To ensure that all network facilities are maintained in adherence to global best practices br Regulatory Compliance br Ensure that all activities of operations and maintenance in the zone adhere to corresponding regulatory requirements in daily operations br br Partner Management br Ensure all processes for effective management of partners br Ensure that zonal SP requirements receive the necessary support from both the network local and central teams br br Relevant Skill and Experience br br Bachelor of Electrical Electronic Engineering or Telecoms EngineeringMasters Degree in Engineering a plus br Sound knowledge of Mobile Network O amp M br 4 45 8 years of varied experience in operation and maintenance in the Telecom industry br 3 45 5 years managerial Supervisory experience in a GSM mobile company br Other requirements Behavioural etc br br Analytical and Presentation skills br Strategic negotiation skills br Entrepreneurial disposition in decision making and managing resources br Logical decision making abilities br Flexible and dedicated br Ability to innovate and deliver value to business br Ability to manage an outsourcing partner to effectively deliver on service level agreements br Ability to motivate and lead both internal and external partners br Impeccable integrity and character br Communication Skills br Cost process and automation Innovation

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