Customer Service Representatives
Job Description :
Responsible for acting as a liaison between customers and companies.
Assists with complaints, orders, errors, account
questions, billing, cancellations, and other queries.
Work directly with customers and clients of all kinds of businesses.
Facilitates the relationship between companies and their clients.
Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardisation of service delivery
Developing and implementing HR strategies and initiatives aligned with the overall business strategy.
Bridging management and employee relations by addressing .
Enhances the organisation's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs