Business Manager - Topwash Nigeria Limited
Topwash Nigeria Limited
Lagos
1d ago
source : BetaJob

Job Description

  • We are looking for a business manager to oversee and contribute to the overall growth of the business.
  • Responsibilities

  • Be responsible for the effectiveness, efficiency and productivity of all teams / departments
  • Ensure laundry and drycleaning are done to the highest quality standards and within the timelines promised to the customers
  • Market and engage new customers to use the company’s services.
  • Create more awareness to new and existing customers.
  • Effectively plan, coordinate, monitor, supervise, organize and direct the day-to-day operations and activities of the departments in such a way that the staff are optimally utilized to meet and satisfy the needs and expectations of customers
  • Develop approaches to positively engage lost customers and ensure they patronize the service again and again
  • Ensure compliance with processes and procedures
  • Direct and organise staff activities so that they will consistently meet their targets as well as avoid disappointment on due and collection dates
  • Develop and manage a comprehensive database of existing and potential customers by creating accurate records and an effective follow up plan
  • Requirements

  • HND / B.Sc in any discipline
  • Experience in the laundry / dry cleaning sector
  • Must have a minimum of 2 years experience in a supervisory role
  • Ability to speak English and communicate fluently
  • Possess management, planning and leadership competencies
  • Strong attention to details
  • Excellent customer service skills
  • Good sales and marketing skills
  • Ability to balance a variety of tasks while maintaining the highest of quality standards
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