Relationship Management Officer (Ikeja)
Wema Bank Plc
Ikeja, Lagos, Kenya
5d ago
source : Fuzu

Job Summary

  • The ideal candidate will contribute to business development and execution of branch sales plans to achieve desirable profitability, foster a productive, value- producing relationship between the bank and customers and support the Business Development Managers to grow a portfolio of profitable customers in pursuit of specific sales, service, growth, and opportunity targets.
  • Requirements and Experience

  • B.Sc. Banking and Finance, Business Administration, Digital Marketing or any other related field.
  • 2-8 years of work experience in Commercial Business at any reputable bank or financial institution.
  • Sales management :

  • Execute branch sales strategy reflective of the local market conditions to ensure that sales targets are met.
  • This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market / area to drive optimal achievement sales opportunities.
  • Conducts daily meetings with the sales team (RMO and MA) and carry out reviews on the previous day and jointly plan for the week ahead.
  • Manages and maintains current business relationships and seek new accounts through sales
  • Engage in business development activities and solicitation of new business; be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
  • Risk management :

  • Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement, and to maximise profit from that transaction.
  • Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
  • Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
  • Discuss loan terms and conditions, and conduct collateral risk analysis to ensure compliance with the banks policies and procedures
  • Financial management :

  • Extract and analyse financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment
  • Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
  • Analyze financial statements of new customer and evaluate all loan documents.
  • Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
  • Customer service :

  • Delivers and maintains customer service standards at all times, for improved service delivery.
  • People management :

  • Collaborate with peers in the branch to ensure effective support and service delivery.
  • Contribute to developing a positive and proactive Safety and Wellbeing culture including meeting all safety and wellbeing compliance requirements.
  • Role model and live the Bank’s Values while adhering to all corporate HR policies
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