Customer Support Lead at Lendigo
Seedstars
Ilupeju, Lagos, Nigeria
5d ago

for this role include :

  • Plan and coordinate the activities of the customer support unit
  • Create better modes of operations to make customer support easier for both team members and customers
  • Provide feedback on customer activities for policy changes
  • Ensuring the CRM tool is used to record interactions with clients
  • Manage partnerships with the collections team by implementing new processes and by setting and monitoring KPIs
  • Working knowledge of customer support software, databases, and tools
  • Recruit, mentor, and develop customer support agents and nurture an environment where they can excel through encouragement and empowerment
  • Your profile

  • Proactive, with an innate drive to explore different options for reaching results, autonomously
  • 3+ years experience providing customer service support
  • High attention to detail
  • Solid management skills : the ability to lead and partner with cross-functional teams (Operations, Credit Collections, UX / UI, etc.
  • to help draft and review critical communications as needed

  • Excellent communication skills to interact effectively with clients
  • Extremely analytical with expert Excel skills, SQL knowledge is a plus
  • Good interpersonal skills to create a cordial relationship with team members
  • Benefits and perks

  • Coaching opportunities and learning Financial Technology from the Best
  • Join a young, passionate, hungry, and growing team of entrepreneurs and facilitators
  • Regular get-togethers like team events, etc.
  • Flexible working hours and offsite work arrangements
  • Pension, life, and health insurance schemes
  • A high degree of autonomy, flat hierarchy, open communication, and a get shit done attitude
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Why you found our job opening on the Seedstars’ website

    Seedstars is one of Lendigo’s earlier investors. It’s a global investment holding with headquarters in Switzerland and a presence in 80+ emerging markets, which invests in early-stage tech across emerging markets.

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