for this role include :
Plan and coordinate the activities of the customer support unit
Create better modes of operations to make customer support easier for both team members and customers
Provide feedback on customer activities for policy changes
Ensuring the CRM tool is used to record interactions with clients
Manage partnerships with the collections team by implementing new processes and by setting and monitoring KPIs
Working knowledge of customer support software, databases, and tools
Recruit, mentor, and develop customer support agents and nurture an environment where they can excel through encouragement and empowerment
Proactive, with an innate drive to explore different options for reaching results, autonomously
3+ years experience providing customer service support
High attention to detail
Solid management skills : the ability to lead and partner with cross-functional teams (Operations, Credit Collections, UX / UI, etc.
to help draft and review critical communications as needed
Excellent communication skills to interact effectively with clients
Extremely analytical with expert Excel skills, SQL knowledge is a plus
Good interpersonal skills to create a cordial relationship with team members
Benefits and perks
Coaching opportunities and learning Financial Technology from the Best
Join a young, passionate, hungry, and growing team of entrepreneurs and facilitators
Regular get-togethers like team events, etc.
Flexible working hours and offsite work arrangements
Pension, life, and health insurance schemes
A high degree of autonomy, flat hierarchy, open communication, and a get shit done attitude
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Why you found our job opening on the Seedstars’ website
Seedstars is one of Lendigo’s earlier investors. It’s a global investment holding with headquarters in Switzerland and a presence in 80+ emerging markets, which invests in early-stage tech across emerging markets.