Purpose of the Job
The Internal Communications Specialist is accountable for creating, implementation, maintaining, aligning, updating and distributing internal / employee communications content across the divisions and departments;
keeping staff informed and increasing engagement through several channels, such as the ipNX intranet, email bulletins, social media, ipNX career portal and regular newsletters.
The ICS is also responsible for the management of internal communications content and forums which create excitement, drive engagement, align teams and individuals and shape culture.
Expected Key Results
Internal Communications Strategy
Effective Communication Channel Management and Engagement
Staff Satisfaction and Engagement evaluation and improvement Service Delivery
BA / B.Sc. / HND in Mass Communications, Public Relations, Journalism and Marketing or related field (2.1 / Upper Credit Minimum)
Functional Skills :
Professional qualification from the Chartered Institute of Public Relations or the Chartered Institute of Marketing will be an added advantage
Masters’ degree in the relevant field will be an added advantage
Understanding of the importance of good media communication for a large organization
Excellent writing, editing and proofreading skills as well as well as and creating content that inspires consumer debate and discussion to drive engagement
Strong documentation, presentation, and speaking skills
Embrace change and have experience in supporting change management process
Enjoy working within a fast-paced, performance-based financial institution or similar professional environment
Be a self-starter, able to work with general direction and exercise independent judgment
Proven experience in the development and production of creative and engaging social content
Good project and time management skills - Ability to work independently and manage one’s time.
Good interpersonal and relationship-building skills
A deep understanding of all Social platforms including Facebook, Instagram, Twitter, Snap and YouTube
Ability managing multiple stakeholders with strong examples of clear and concise communication
Ability to build successful relationships at all levels
Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
Have an entrepreneurial spirit
Ability to demonstrate a mature understanding of key business needs
Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills
History of career growth, consistently meeting and exceeding goals and increasing responsibilities
Work Experience : At least 3 years communications and content experience, especially internal / corporate / employee communication, for a large organization Cognate experience in writing for a variety of different audiences is also desired.
General journalistic or marketing experience is beneficial Prior management of complex projects and advising senior managers is an added advantage.
Extensive experience in using social analytic tools to review reports and insights to action change Proven experience and a strong understanding of content strategy Writing or blogging experience is desirable Experience working on a content-driven or media organisation Experience using Customer-centric capabilities and delivery of programmes across multiple business Experience working in a complex matrix environment Experience in Telecommunications industry will be an added advantage Experience in using analytical skills to own problems through to resolution as well as being able to analyse statistical data
Other Requirements Customer Focus Tech savvy Action orientation Drive results Cultivate Innovation Ability to optimize work processes Resilience Self-Development Nimble Learning Ensures Accountability Develops Talent Drives Engagement Drives Vision & Purpose Excellent Decision Quality