Customer Care Officer
OJ Wale Pillars Metal and Tech Limited
lagos, NG
4d ago
source : Mrjobsnaija

OJ Wale Pillars Metal and Tech Limited's job vacancy, Career and Recruitment

Job title : Customer Care Officer jobs in Lagos Job Location : Lagos Deadline : September 30, 2022

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  • Greet customers warmly, ascertain problem or reason for calling and Resolve customer complaints via phone, email or social media
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment; following up to ensure resolution

  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls, Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods / tools
  • Meet personal / team sales targets and call handling quotas and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers and Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Assist with placement of orders, refunds, or exchanges and take payment information and other pertinent information such as addresses and phone numbers
  • Answer questions about warranties or terms of sale and Suggest solutions when a product malfunctions and Handle product recalls
  • Attempt to persuade customer to reconsider cancelation and inform customer of deals and promotions
  • Utilize computer technology to handle high call volumes and Work with Sales Reps and Purchasing Officer across all our branches to ensure proper customer service is being delivered
  • Conduct price and feature comparisons to facilitate purchasing and ensure Company is not losing money
  • Market and convert to sales all Company Products either New products or Scrap and services to all prospective customers.
  • To Assist in Scaling all scraps batteries from suppliers and record same to avoid discrepancy
  • To Assist in Preparing invoice and receipt with all other Vouchers as peculiar to our business for all transactions and manage returns of merchandise with proper documentation.
  • Inform customers about discounts and special offers
  • Provide customer feedback to the Management for seamless service delivery.
  • Stay up-to-date with new products / services and price
  • To attend to other assignment has may be assigned by the Management or superior officer
  • Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Customer Care Officer in Lagos
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