Operations & Maintenance Lead
ipNX Nigeria Limited
17h ago

Purpose of the Job

Responsible for developing an Operations and Maintenance plan and ensuring that the plan is tested, documented and implemented in accordance with approved procedures and safety standards.

Direct the performance of planned and contingency Operations and Maintenance (O&M) services to ensure that ipNX’s infrastructure are properly configured.

Responsible for risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting.

Deliver and operate services within agreed performance standards and contractual agreements whilst operating within agreed timescales and budgets.

Expected Key Results

  • Facility and Infrastructure Maintenance
  • Ensure efficient Operations
  • Business Continuity and Disaster Recovery
  • Planning and Documentation
  • Team Leadership, Coordination and Supervision
  • Stakeholder Management and Research
  • Educational Qualifications

  • Bachelor’s degree in Engineering, Computer Science, or an equivalent (2.2 / Upper Credit Minimum)
  • Functional Skills :

  • Ability to confidently communicate with personnel at all levels of the organization.
  • Extensive technical knowledge deploying and managing network and infrastructure environment
  • Well organized, articulate and has numerate skills
  • Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
  • Demonstrable capability to form and lead tactical response teams to resolve specific technical issues by delivering root-cause remediation and successful timely implementation
  • An ability to deliver results in highly complex, technically challenging situations where collaboration across multiple teams is required
  • Experience of managing operations at scale
  • Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
  • Have an entrepreneurial spirit
  • Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources
  • Aptitude in decision-making and problem-solving
  • Demonstrable communication, interpersonal and relationship management skills at expert level.
  • Demonstrable leadership and influencing skills at a senior level
  • Environmental / Industry analysis
  • Documentation and Strategic planning skills
  • Excellent communication skills
  • Project management skills also desirable
  • Work Experience :
  • 5-7 years’ relevant experience in the IT / Telecommunications field with atleast 4-5 years in FTTH Rollout / Operations

    Fundamental knowledge of network design and layout as well as low voltage (copper / fibre) cabling.

    Experience in Vendor Management

    Experience using data to illustrate business conclusions

    Experience working in a Service Provider environment and providing technical support to end customer solutions

    Experience in creating and delivering network designs and customer solutions based on a set of requirements

    Experience working in the Telecommunications industry with a track record of technical achievement and P&L improvement

    Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications

    Strong experience as a line manager and a coach leading diverse teams

  • Other Requirements
  • Ability to document and implement processes to increase efficiency, productivity, reliability and scalability

    Project management skills a definite asset

    Strong understanding of the organization’s goals and objectives

    Problem solver

    Ability to work under pressure

    Cultivate Innovation

    Ability to optimize work processes

    Nimble Learning

    Ensures Accountability

    Drives Engagement

    Drives Vision & Purpose

    Excellent Decision Quality

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