Cinemas Team Member
Viva Cinemas
2d ago
source : myJobmag
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    Viva Cinemas - Furnished with state of the art Dolby Surround sound with JBL speakers and projectors from Christie, 7 large screens (3D included), spacious foyer and awesome concession, Viva Cinemas provides a good bouquet of Hollywood, Bollywood and Nollywood movies to cater for you.


    To drive daily retail profitability by maximising RPH & minimising shrinkage and wastageTo pro-actively manage operational costs on a day-

    to-day basis through effective management of controllable costs, third-party contractors and team membersTo plan, perform and manage operational tasks within the cinemaTo effectively communicate daily to all team members / team leaders all relevant initiatives, promotional activities, targets and business / operational prioritiesTo manage and operate security systems and processes to prevent loss and to ensure the security of cash, assets, Guests, and employees at all timesGuaranteeing the cinema team meet and exceed guest-

    service standardsEnsuring proper staffing in each area of the cinemaPerforming daily opening and closing operational duties, with an eye for detailProven performance management skills.

    Actively helps others to improve their performance and clarifies expectations of employees’ performance and provides constructive feedback and advice.

    Ensure the safety of employees and Guests by complying with Company Standards, Health and Safety and Environment legislation and meeting all other statutory requirements.

    To implement, maintain and adhere to Operations Standards, Company Policies and Procedures and initiatives.To deliver excellent Guest service through highly trained and engaged teams

    Experience and Qualification

    BSc / HND / BAExcellent Interpersonal skillsGood Management skills and InnovativeGood problem solvingTeam PlayerHigh attention to detail.

    Result OrientedAbility to lead and motivate employeesProven track record of Target performanceProven record of providing a high level of guest service and commitment to exceeding guest expectationsAble to achieve / exceed set targets through, innovative strategies, team drive and strong leadership.


    Sells and processes payment of movie tickets, vouchers, passes, or facility memberships from customers at cinema events.

    Disseminate movie information to guests : current movies, upcoming movies, movie genres and information to turn inquiry to sales.

    Maintains a professional attitude with sincerity and enthusiasm reflecting the company’s commitment to guests.Attends to customers at the cinema and ensures the seating and safety of guests in all screens.

    Offers the highest level of customer service possible to guests, donors, visiting artists, artist management, customers, and any other member of the public or administration they may encounter.

    Sale of retail product sales including popcorn, hotdog and other items as per company guidelinesResponsible for the preparation of some retail items including popping of corn, display of drinks, preparation of hot dogs and other speciality items.

    This demands speed and working in a hygienic environment

    Experience and Qualification

    Minimum of GSCE / OND.1- 2 years work experience in a hospitality, retail or entertainment industryBasic Maths SkillsCustomer service skillsBe passionate about moviesBasic Computer LiteracyExcellent problem-

  • solving skillsExcellent communication skills in English languageStrong work ethicsTeam working skills (adsbygoogle ).push( );
  • Responsibilities

    To support the Cinema Manager in driving and exceed site budget, ensuring that the team understands daily targets, KPIs and product knowledge.

    Ensures Daily Guest Service is prioritised and implement exceptional guest service standard toDeal with any issues may need attention.

    Lead by example to ensure Daily Guest Service is prioritised and implement exceptional guest service standard to meet guest’s expectations.

    Be positive & motivate the team)Ensure Retail Concession Area is stock up and stock is available (till tickets, sweets, popcorn and drinks)Follow daily cashing up procedures and security policy to protect assets and retail revenue.

    Any cash difference must be resolved and monitored immediatelyBe firm and take immediate action for any Cash or Security Breach to all Box Office / Concession staffEnsure Box Office / Concession staff are presentable and have correct uniformEnsure Box Office / Concession cinema staff are trained on guest service standardsEnsure other income are recorded and other concession third party revenues are monitored and submit report to CM weekly.

    Maximize sales by ensuring there is availability of concession stock items and new movie releases, escalating any operational challenge with the Cinema Manager / Brand Manager immediately to prevent sales loss.

    Experience and Qualification

    OND / HND / BA Degree2 - 3 years’ experience in a retail, hospitality or entertainment industry.Excellent Interpersonal skillsPeople and interpersonal skillsComputer literacy (MS Office suite Word, Excel, Power Point, etc)Time management abilitiesProblem solving skillsAbility to work well under pressure and within set tight deadlinesProven record of providing a high level of guest service and commitment to exceeding guest expectationsAble to achieve set targets through team drive and leadership.

    High level of work quality, sets high standards and encourages above average performanceEnthusiastic and self-motivated, action orientated and willing to make decisions and take appropriate actionsIs able to plan a course of action to achieve, monitor and control tasks effectively and efficiently


    General cleaning of the cinema screens and areas to ensure spotless, which include : Cleaning, stocking and supplying designated facility areas sweeping, dusting, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc.

    Dust furniture, walls, machines, and equipmentPerforming and documenting routine inspection and maintenance activities.Carrying out heavy cleaning tasksVacuum clean the floors, upholstery and walls within reachEmptying of refuse containers and removing to disposal areasCleaning of the screens after every movie, getting rid of trash and hand over of forgotten items to the cinema manager / supervisors.

    Cleaning of speakers and other areas in the screens.High dusting of walls, pipes and curtain railsSpot cleaning of floors, spillages, breakages etcCleaning of internal and external steps, entrances, outside display signs, glass etcOther duties commensurate with the post which may be required from time to time to ensure the effective running of the cinemas.

    Experience and Qualification

    FSLC qualificationProven 2 3 years working experience as a janitorAbility to handle heavy equipment and machineryKnowledge of cleaning chemicals and suppliesFamiliarity with Material Safety Data SheetsRequisition supplies and equipment needed for cleaning and maintenance duties


    The Stock Controller is responsible for managing stock, reducing business costs and increasing sales.He / she is expected to control stock movement, delivery, issuance, inventory and stock holding to avoid losses or theft.

    He / she will also be responsible for making sure the team is regularly provided with stock items and as when needed.Ensuring a smooth ordering and timely delivery of concession from suppliers.

    Analyzing sales records and forecasting future customer needs; analyzing and interpreting trends to facilitate stock management.

    Taking cognizance of buying trends & customer needs when placing orders.Ensuring high standards of quality are maintained when accepting all stocks.

    Ensuring stock items are received in the approved quantities and in good condition.Ensuring all stock items are stored in their appropriate units.

    Managing stock levels, ensuring fast moving, slow moving, damaged stocks are flagged to the Cinema and Brand Manager.Performing weekly stock counting and advising store manager on customer needsEnsuring stock movements are accurately recorded and presented.

    Working with Cinema Manager to ensure the minimum stock levels are monitored and maintained.Ensuring stock reorder cycles are maintained, monitored and adjusted as required.

    Ensuring daily, weekly and monthly reconciliation of stock.Providing Cinema Manager and Brand Manager with regular stock updates.

    Conducting daily stock issuance to team members and reconciliation to avoid or report stock loss and damage immediately.

    Experience and Qualifications

    A minimum of an OND in a relevant fieldOne-year work experience in a similar roleDemonstrated analytical prowess - with strong Excel skills for stock keepingEnthusiasmNumerical skillsVerbal communication skillsTeam working skillsOrganizational skillsRelationship management skillsNegotiation skillsResourcefulness


    Set up and adjust picture projectors and screens to achieve proper size, illumination, and focus of images, and proper volume and tone of the sound.

    Clean and maintain the projection equipment.Liaises with the cinema manager and supervisors on scheduling and projection coordination for the best technical delivery.

    Ensure all equipment are working properlyEnsure all equipment are properly serviced with extra care according to planEnsure equipment room is always dust free, clean, well ventilated and maintainedHealth and Safety standard are followed and no risks for cinema businessTo ensure the running advertisements and trailers in the correct order.

    Checking that sound is operating correctly and at the right volume.

    Experience and Qualification

    University degree with 1+ years’ relevant projection, IT, technical field with an extensive understanding of audio and projection systems.

    Good understanding of computers and common presentation software is importantAbility to problem solve under pressure.Good IT and technical skills.

    Exceptional customer service and people skillsAbility to work in a team environmentKnowledge with editing of media / video materials, such as raw footage / trailersAt least 1 -

    3 years’ experience in a similar role : Cinema, Projection, etc


    Drive effective retentions activity for existing customers through value reinforcement marketing and ensure cinema admission target are metWork closely with schools, corporates and universities and ensure that group booking admissions is met each weekWork alongside Brand Manager / Head of Operations to get a clear plan and expected targets and feedback on actual performanceLiaise with the Cinema Managers (CM) and get weekly film information to create synergy with all clientsManage and track group bookings and ensure information is accurate transmitted to all parties of senior management team on weekly basisIdentify and develop corrective actions in response to trading performance and see ways to improve group booking revenue streamsIdentify new opportunities and execute test & learn activities to ensure schools, universities and corporates are engaged and patronizing our cinemas weeklySupport all movie premier activities to drive revenue and ultimately business growth.

    Carrying out market research to seek new opportunities and new clientsInterpreting market trends and adapting to industry changes while analyzing opportunities for growth via acquisition and performing due diligence.

    Experience and Qualifications

    University Degree with 1+ years’ relevant marketing and social media work experience within the retail and entertainment industry.

    Outstanding analytical and presentation skillsStrong marketing acumenHighly presentable and articulated approach to deal with a large variety of groupsAttention to detail and ability to bring groups clients to cinema to enjoy our servicesAble to deliver results and driving group projects to boost other income revenueStrong team mentality and ability to build and maintain open and honest communicationCapability to generate original ideas, even in the midst of ambiguityResponsibility and ownership of activities combined with a self-

    starter approachCommitment to self-developmentGood understanding of the industry and key issues affecting our business

    Method of Application

    Applicants should send their CV's and Application Letters to : Please use Location / Job Position / Name as subject of the mail.

    Example : "Ikeja / Cinema Manager / Mayowa Johnson".

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