Client Service Manager
Etu Odi Communications
lagos, NG
6d ago
source : Mrjobsnaija

Etu Odi Communications's job vacancy, Career and Recruitment

Job title : Client Service Manager jobs in Lagos Job Location : Lagos Deadline : June 12, 2022

Quick Recommended Links

  • Jobs by Location
  • Job by industries
  • Job Description

  • Take ownership and supervision of all elements of Pitch and RFPs submission processes from end-to-end.
  • Formulate strategic plans / business initiatives for all brands within your care; thereby organically growing the business.
  • Source for new business and generate suitable leads for the agency through a defined sales funnel.
  • Managing the client relationship through effective communication, problem-solving, and responding to requests.
  • Taking client communication briefs and converting them into creative briefs.
  • Coordination of process within the Agency from Creative, Media, and Production to achieve the smooth running of the campaign.
  • Presenting and selling creative work.
  • Conduct Quarterly competitive reviews of all the brands within your care.
  • Ensuring that project deadlines and budgets are met, communicating, and seeking approval of any changes to these.
  • Promptly respond and follow up on inquiries / queries from brand contacts.
  • Develop and maintain a good job bag and billing system which must be shared monthly.
  • Maintaining accurate records of meetings, decisions, and next actions.
  • Working with Finance to limit write-offs, bill clients accurately, chase unpaid invoices, do reconciliations, and grow company revenue.
  • Monitor and follow up on all outstanding cost estimates with clients.
  • Monitor and follow up on lapsed clients.
  • Update the contract management system with campaign change orders (campaign delays, optimizations, etc.) and alert a team of changes that will affect revenue.
  • Manage and compile accurate and detailed weekly status reports for internal and external status meetings.
  • Ensure all reports get to clients on time with zero error tolerance
  • Requirements

  • Candidates should possess a Bachelor's Degree with 5 - 11 years work experience.
  • Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Client Service Manager in Lagos
  • Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form