Search jobs
Tax calculator
Log In ▼
Customer Service Officer
ERecruiter Nigeria Limited
Lagos, NG
1d ago
source : Ngcareers Ltd

Job Details

eRecruiter Nigeria has deep knowledge of Human resources and recruitment. Our business is in Talent acquisition, recruitment, outsourcing and everything that revolves around Talent.

From acquisition to testing return on investment (ROI) on talent and everything in between. Our goal is to re-define the Nigerian recruitment industry.

In the last two years eRecruiter Nigeria has evolved to become a strong recruitment consulting brand in Nigeria. We have successfully expanded our operations to different practice areas.

These practices cover various sectors : Financial Services, Oil & Gas and Power, FMCG, Hospitality and Retail, Professional Services and Construction.

Job Title : Customer Service Officer

Job Type : Full Time

Qualification : BA / BSc / HND

Location :

Job Field : Customer Care

  • Our client is a Wholesale and Retail Drinks provision company with the drive to provide the best high-quality products for their citizens.

    • They currently have an opening for a Customer Service Personnel Lagos

  • Managing incoming calls and customer service inquiries over the phone and on social media platforms
  • Generating sales leads that develop into new customers
  • Build sustainable relationships and trust with customer accounts through open and interactive communication and assessing customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods / tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

    • These will be done through phone calls, emails and social media.

  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies and Take the extra mile to engage customers
  • Answers questions from and provides information to customer about merchandise for sale
  • Resolves order complaints by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
  • Schedule posts that go up on all social Media Platforms
  • Interact with customers via social media and phone calls and chat

    • Job Requirements

    Min Required Experience :

    Min Qualification :

    Bachelor's Degree / HND

    Desired Courses : Not Specified

    Other Requirements :

  • Proven customer service / support experience
  • Ability to remain professional, calm and courteous with customers at all times..
  • Excellent Verbal and written communication skills
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt / respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Social Media Savvy

    • Use the link(s) below to apply on company website.

    ONLY QUALIFIED CANDIDATES WILL BE CONTACTED

    Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form
    Related jobs

    Regional Sales Engineer - Nigeria

    Timken
    |
    Lagos
    - 1d ago
    Manage Customer relationship at defined Accounts including Engineering, Purchasing, Quality... Seek out opportunities for profitable growth using existing & new products and services.Execute field...

    Customer Service Representative

    BIC
    |
    Lagos, Lagos
    - 2d ago
    Job Description1. Job SummaryWe believe that the way we reach our customers is as important as the... Plan and manage activities of the customer service team to meet the needs of customers and support area...

    Customer Service Representative (Hausa speaker)

    Fenix International
    |
    Lagos
    - 6d ago
    Our mission is to improve the quality of life of our customers through inclusive energy and financial... Fenix is looking for dynamic, highly motivated and disciplined Customer Service Representatives with a...

    Igbo Speaking Customer Service Representatives

    Contact Solutions Limited
    |
    Lagos, Lagos
    - 2d ago
    Company Name Job Description. Handle customer complaints or enquiries via telephone, emails or text... Provide customers with needed information and support. Make outbound calls. Receive inbound calls...

    Customer Service Representative English & Hausa ONLY - Oshodi, Lagos

    Contact Solutions Limited
    |
    Lagos, Lagos
    - 6h ago
    Ability to Speak English and Hausa Language fluently is a mandatory criteria. Handle customer complaints... Provide customers with needed information and support. Make outbound calls. Receive inbound calls...

    Hausa Speaking Customer Service Representatives

    Contact Solutions Limited
    |
    Lagos, Lagos
    - 2d ago
    Company Name Job Description. Handle customer complaints or enquiries via telephone, emails or text... Provide customers with needed information and support. Make outbound calls. Receive inbound calls...

    Yoruba Speaking Customer Service Representative

    Contact Solutions Limited
    |
    Lagos, Lagos
    - 2d ago
    Company Name Job Description. Handle customer complaints or enquiries via telephone, emails or text... Provide customers with needed information and support. Make outbound calls. Receive inbound calls...

    French Speaking Customer Service Representative

    Contact Solutions Limited
    |
    Lagos, Lagos
    - 2d ago
    Company Name Job Description. Handle customer complaints or enquiries via telephone, emails or text... Provide customers with needed information and support. Make outbound calls. Receive inbound calls...

    Industrial Training Placement - Customer Service Representatives

    Contact Solutions Limited
    |
    Lagos, Lagos
    - 2d ago
    Providecustomers with needed information and support. Makeoutbound calls. Receiveinbound calls. Ensurethat customers callers are satisfied. Gatherinformation from customers.. Consistentlyensure...

    Chief Commercial Officer-Jumia

    Rocket Internet
    |
    Lagos, Lagos
    - 1d ago
    Jumia has now expanded to 15 countries with over 4,000 employees across Africa, integrated most of the value chain from our own delivery fleet to our customer service and our own warehouse...

    Business Verification Officer - SME Lending

    Seedstars
    |
    Lagos, Lagos
    - 5h ago
    Advising customers on loan repayment management, preparing verification reports, and lastly debt... preferably with financial services or microfinanceYou have investigative and persuasive skillsYou have...

    User Experience Officer

    ipNX Nigeria Limited
    |
    Lagos, Lagos
    - 3d ago
    Purpose of the Job. The User Experience Officer is responsible for providing feedback and participate in... User Experience. Customer Insight through Stakeholder Management. Service Delivery & Performance...

    NYSC (Internship) - Credit Collection Officer

    Seedstars World SA
    |
    Lagos, Lagos
    - 6d ago
    Built by people who work towards solving real world problems, we realized that a large portion of the Nigerian population has no access to proper banking services.. We want to fill this gap...

    Logistics Officer

    AFCONRECRUIT LTD
    |
    Lagos, Lagos
    - 5h ago
    Logistics officer ensures. that all aspects of a logistics team, such as shipping, warehousing... Customer and Personal Service. Knowledge of principles and processes for providing customer and...

    Temporary Stock Officer

    AFCONRECRUIT LTD
    |
    Lagos
    - 5h ago
    Stock officer is primarily responsiblefor handling the material management responsibilities that include... He she provides the best service needs to the existing as well asthe new customers and ensures that each...

    Employee Experience and Communications Officer

    ipNX Nigeria Limited
    |
    Lagos, Lagos
    - 6d ago
    Create SLAs for vendors as it pertains content and designs for corporate services. Assist with general... Google Analytics. Other Requirements. Storytelling Customer Focus Ability to sell Action orientation...

    Business Verification Officer - SME Lending

    Seedstars World SA
    |
    Lagos, Lagos
    - 6d ago
    Advising customers on loan repayment management, preparing verification reports, and lastly debt... preferably with financial services or microfinanceYou have investigative and persuasive skillsYou have...

    NYSC (Internship) - Credit Collection Officer

    Seedstars
    |
    Lagos, Lagos
    - 2d ago
    Built by people who work towards solving real world problems, we realized that a large portion of the Nigerian population has no access to proper banking services.. We want to fill this gap...

    TENANT SERVICE COORDINATOR

    Binary Consulting Ltd
    |
    Lagos, Lagos
    - 1d ago
    Description. Roles. Tenancy Service Management. Event Coordination and Management. Administrative Duties... Must be highly organised with the ability to work to meet deadlines. Must possess good customer service...

    Associate, Customer Care

    Bridge international
    |
    Oworonshoki, Lagos
    - 1d ago
    Description. Associate, Customer Care. Who We Are. Bridge partners with governments, donors, and parents... Our mission is to provide a better service for our parents and governments, a better experience for our...