Customer Service Officer
ERecruiter Nigeria Limited
Lagos, NG
1d ago
source : Ngcareers Ltd

Job Details

eRecruiter Nigeria has deep knowledge of Human resources and recruitment. Our business is in Talent acquisition, recruitment, outsourcing and everything that revolves around Talent.

From acquisition to testing return on investment (ROI) on talent and everything in between. Our goal is to re-define the Nigerian recruitment industry.

In the last two years eRecruiter Nigeria has evolved to become a strong recruitment consulting brand in Nigeria. We have successfully expanded our operations to different practice areas.

These practices cover various sectors : Financial Services, Oil & Gas and Power, FMCG, Hospitality and Retail, Professional Services and Construction.

Job Title : Customer Service Officer

Job Type : Full Time

Qualification : BA / BSc / HND

Location :

Job Field : Customer Care

  • Our client is a Wholesale and Retail Drinks provision company with the drive to provide the best high-quality products for their citizens.
  • They currently have an opening for a Customer Service Personnel Lagos

  • Managing incoming calls and customer service inquiries over the phone and on social media platforms
  • Generating sales leads that develop into new customers
  • Build sustainable relationships and trust with customer accounts through open and interactive communication and assessing customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods / tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • These will be done through phone calls, emails and social media.

  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies and Take the extra mile to engage customers
  • Answers questions from and provides information to customer about merchandise for sale
  • Resolves order complaints by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
  • Schedule posts that go up on all social Media Platforms
  • Interact with customers via social media and phone calls and chat
  • Job Requirements

    Min Required Experience :

    Min Qualification :

    Bachelor's Degree / HND

    Desired Courses : Not Specified

    Other Requirements :

  • Proven customer service / support experience
  • Ability to remain professional, calm and courteous with customers at all times..
  • Excellent Verbal and written communication skills
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt / respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Social Media Savvy
  • Use the link(s) below to apply on company website.

    ONLY QUALIFIED CANDIDATES WILL BE CONTACTED

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