Acquire full knowledge of the Company’s products and services in order to respond effectively to client inquiries and complaints.
Build professional rapport with clients by acknowledging and resolving client complaints via phone, email and in-person.
Direct clients to Company’s website where necessary.
Prompt update of client’s records including notes about all interactions.
Create and maintain reports about all customer interactions.
Attend weekly staff and departmental meetings.
Participate in team-building activities.
Persuade clients to complete surveys.
Strategize on ideas and share for improving customer service experiences.
Make recommendations to management to improve customer experience.
Prepare weekly and monthly activity reports and promptly send to your line manager.
Strategize ways of recovering funds for the company either by reselling or renewals.
Meet weekly departmental targets from renewals, and reselling of company’s products.
Place calls professionally according to the departmental rules at all times.
Coordinate weekly site inspection of prospects and collate list of prospects from site inspection and promptly follow up to close the business.
Promptly send emails of ongoing development in our estate to clients.
Handle calls of existing clients received from the front desk personnel.
Send weekly report and carry your superior along with issues.
Concentrate on work activities at all times except during your break time.
Have a daily to-do list and accomplish it daily.
Take up other duties as assigned by your line manager or authority.
You should bring the following qualifications, skills, and behaviours to the role :
A candidate should possess either a B.Sc or HND qualification.
Minimum of 2 years experience.
Interpersonal and customer service skills
Analytical and problem-solving skills
Multitasking and organizational skills
Ability to answer a high volume of calls and / or emails daily
Attentiveness and patience
Ability to find the positive in any situation
Strong verbal communicator
Familiar with the software used to connect with customers and gather their information
Quick in understanding the organization’s products and markets
Willingness to achieve goals and self-improvement
Able to collaborate with team
Knowledge of Office programs will be preferred
Why work with us?
A very unique opportunity to work in a fast-paced, structured and a real estate Industry
A chance to become part of a high dynamic team growing the real estate space in Nigeria
An opportunity for a personal and professional growth in a fast growing sector.